Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Timeline
Generic

Kyle Payne

Weeki Wachee,USA

Summary

Dynamic sales professional with extensive experience at Mattress Firm, excelling in customer service and product knowledge. Proven track record in achieving sales targets through effective problem-solving and strong relationship-building skills. Proficient in MS products and data entry, consistently delivering exceptional results and enhancing customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sleep Expert

Mattress Firm
Spring Hill / Port Richey, FL
04.2022 - Current
  • Maintained an up-to-date understanding of current promotions, policies regarding payment and exchanges.
  • Demonstrated knowledge of mattress features and benefits to customers.
  • Greeted customers upon entering the store, answering questions and providing information.
  • Assisted with product selection, delivery scheduling, and payment processing.
  • Resolved customer complaints promptly and professionally.
  • Attended mandatory training sessions related to mattress sales operations.
  • Managed customer service inquiries in a timely manner.
  • Performed regular inventory checks to ensure stock availability for customers' orders.
  • Provided exceptional customer service by answering questions about product features and benefits.
  • Developed relationships with customers by providing personalized solutions for their needs.
  • Provided advice to customers on mattress types best suited for their individual needs.
  • Completed transactions using point-of-sale systems accurately and efficiently.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Suggested specific product and options in line with customer goals.
  • Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
  • Discussed financing options, pricing and current promotional offers.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Followed up with customers via phone to answer questions.
  • Helped customers increase purchasing power through store financing options.
  • Asked open-ended questions to understand customer needs and style.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Offered financing options to customers, explaining terms and conditions clearly.
  • Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
  • Adhered to all company policies and procedures to ensure a high level of service.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.
  • Processed sales transactions accurately and efficiently at the point of sale.
  • Developed strong relationships with customers to encourage repeat business and referrals.
  • Calculated pricing quickly and deducted discounts for current sales promotions.

Retail Sales Associate

Conn’s Home Plus
10.2021 - Current
  • As a Conn’s consultant I focus on providing our customers with dedicated service, consultation, and basic design solutions. I have skilled expertise in complex solutions across multiple product categories and services. Conn’s consultants help our customers in stores through appointments or walk-ins. We are responsible for meeting customers’ current needs and building future opportunities.
  • Provide face to face assistance to customers through the buying process to include merchandise selection, payment and finance options and pick up and delivering
  • Make telephone calls to existing and potential customers
  • Ability to assist with merchandising and store product set-up
  • Assist in maintaining the cleanliness of Conn’s stores and customer carry-outs

Retail Sales Associate

Ashley Home Store Outlet
01.2021 - 12.2021
  • Ashley Home Store Retail Sales Associates my goal is to transform store guests into loyal customers. When guests enter the store, I’m the person who guides them. As the expert on home furnishings, I create inspiration, enthusiasm and excitement about Ashley’s products. Help our guests discover the styles that reflect their lives and help them design rooms they will love to live in.
  • Listening to the consumer and then provides accurate product information to determine customer needs and style.
  • Providing availability dates for delivery.
  • Ensure established sales goals and profitability are met or exceeded.
  • Ability to close sales.
  • Computer skills to include MS products and data entry.

Pre-Arrangement Advisor

National Cremation Society / Neptune Society
05.2020 - 12.2020
  • Working from home, pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.
  • Revenue Generation
  • Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, present electronic power point presentations to consumers informing them of pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close.
  • Following company processes and procedures, thoroughly and accurately completes contracts. Provides and walks family through final contract. Addresses final questions.
  • Build Relationships with Families
  • Establishes and maintains professional and service-oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern.
  • Teamwork
  • Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes.
  • Shares family concerns with rest of the team.

Area / Store Manager

Mattress 1 One
St Petersburg, FL
08.2019 - 02.2020
  • Defining sales targets, setting financial goals, and working with Corporate, Payroll, and Customer Service Department and managers.
  • Key holder, Customer Databases, File Audits, Inventory Control, Merchandising, Payroll, Hiring and Training.

Inside Sales Representative

ZippyShell - 1-800-PackRat
02.2017 - 12.2018
  • Company Overview: A High-Volume Call Center. A leader in the portable moving and storage industry, with their National Operations Center in Wake Forest, NC.
  • Listening to the consumer and then provides accurate product information to determine customer needs and pricing.
  • Effectively overcoming objections.
  • Ensure established sales goals and profitability are met or exceeded.
  • Track record and earnings in high volume sales capacity.
  • Ability to close sales.
  • Computer skills to include MS products and data entry.
  • A High-Volume Call Center. A leader in the portable moving and storage industry, with their National Operations Center in Wake Forest, NC.

Insurance Agent

e-TeleQuote Insurance
Clearwater, FL
07.2015 - 12.2016
  • Maintain exceptional relationships with key clients, addressing inquiries of all products and services.
  • Answered phone calls from customers and assisted with completing appropriate applications and forms.
  • Remained in compliance for all Medicare and Medicaid insurance services as required according to the policies and procedures of the company.
  • Ensured products and process systems remain current and up to date in a multi-product environment.

Insurance Sales Agent

Independent Insurance Agent
Holiday, FL
12.2012 - 07.2015
  • Collaborated with insurance companies in selling health, dental and life insurance plans to individuals and businesses.
  • Explained all insurance plans including advantage, disadvantages, features and premiums.
  • Strategize ways to increase client base using networking skills that led to prospective clients.
  • Customized insurance programs to suit the need of customers.

Insurance Advisor

American Senior Benefits
Palm Harbor, FL
11.2011 - 11.2012
  • Promoted insurance plans to potential clients and established a customized insurance plan based on the needs of the customer.
  • Developed marketing strategies to stay ahead of competitors.
  • Monitored insurance claims to obtain and provide information upon documents that initiated an insurance claim that needed to be filed.
  • Performed administrative tasks in order to maintain records and handled all policy renewals.

Territory Manager

Hettich America LLC
Alpharetta, GA
02.2008 - 11.2008
  • Monitored customer preferences to determine forecast measures and resolving billing and invoice issues.
  • Recommended products to customers based on need and interest.
  • Provided customers with samples of products and catalog.
  • Contacted current customers to demonstrate products explain product features and solicit new orders.

Education

Lake Braddock Secondary
Burke, VA

Skills

  • MS products
  • Data entry
  • Product knowledge
  • Sales techniques
  • Customer service
  • Problem-solving

Key Qualifications

  • Proven track record of accurately completing research, reporting, information management, and marketing.
  • Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

Certification

  • $100,000 Sales writer for a Period

Timeline

Sleep Expert

Mattress Firm
04.2022 - Current

Retail Sales Associate

Conn’s Home Plus
10.2021 - Current

Retail Sales Associate

Ashley Home Store Outlet
01.2021 - 12.2021

Pre-Arrangement Advisor

National Cremation Society / Neptune Society
05.2020 - 12.2020

Area / Store Manager

Mattress 1 One
08.2019 - 02.2020

Inside Sales Representative

ZippyShell - 1-800-PackRat
02.2017 - 12.2018

Insurance Agent

e-TeleQuote Insurance
07.2015 - 12.2016

Insurance Sales Agent

Independent Insurance Agent
12.2012 - 07.2015

Insurance Advisor

American Senior Benefits
11.2011 - 11.2012

Territory Manager

Hettich America LLC
02.2008 - 11.2008

Lake Braddock Secondary

Similar Profiles

CREATE PROFILE
Kyle Payne
Want your own profile? Build for free at Resume-Now.com