Kyle Quintano
Lake Worth,FL
Summary
Proficient Service Advisor with strong skills in customer interaction and complaint resolution. Known for effective communication with customers and technicians, ensuring a seamless service experience and high satisfaction ratings.
Overview
30
30
years of professional experience
Work History
Service Advisor
Greenacres Nissan
Greenacres , FL
03.2025 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate solutions.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
- Managed customer records using dealership management software effectively.
- Communicated service updates to customers throughout the repair process.
- Handled customer complaints and resolved issues professionally and promptly.
- Maintained a clean and organized service area for improved workflow efficiency.
- Promptly responded to customer inquiries via phone, email or in person.
Senior Property Manager
Harbour Ridge Yacht & Country Club
Port St Lucie, Florida
11.2024 - 02.2025
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Coordinated maintenance schedules and addressed resident concerns promptly.
- Conducted regular inspections of the property to maintain high standards of quality.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
Property Manager / Owner
ECMM
Deerfield Beach, Florida
12.2008 - 10.2024
- Managed tenant relations and resolved complaints to ensure satisfaction.
- Coordinated property maintenance schedules with vendors and contractors.
- Conducted regular property inspections to maintain standards.
- Maintained financial records and managed budgets for properties.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
Maintenance & Paint Department Supervisor
Century Maintenance & Management
Deerfield Beach, Florida
03.2002 - 12.2008
- Dealt with customer complaints and rectified product and service issues.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised paint department operations to ensure efficient workflow and quality control.
- Developed schedules for team assignments and project timelines.
- Monitored equipment performance, ensuring proper maintenance and functionality.
- Resolved team conflicts and facilitated effective communication among staff members.
Service Advisor
Acura
Plantation, Florida
01.2000 - 03.2002
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate solutions.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
- Managed customer records using dealership management software effectively.
- Communicated service updates to customers throughout the repair process.
- Handled customer complaints and resolved issues professionally and promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Advisor
Ft Lauderdale Nissan
Fort Lauderdale, Florida
04.1997 - 01.2000
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate solutions.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
- Communicated service updates to customers throughout the repair process.
- Handled customer complaints and resolved issues professionally and promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Acura
Plantation, Florida
03.1996 - 04.1997
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended appropriate solutions.
- Coordinated with technicians to ensure timely service completion and customer satisfaction.
- Communicated service updates to customers throughout the repair process.
- Handled customer complaints and resolved issues professionally and promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Education
High School Diploma -
Freeport High School
Freeport, Bahamas05-1997
Skills
- Customer relationship management
- Dealership management software
- Service scheduling
- Vehicle maintenance knowledge
- Complaint resolution
- Time management
- Customer service
- Problem solving
- Effective communication
- Bill preparation
- Customer retention
- Strong work ethic
- Service estimates
- Computer skills
References
References available upon request.
Timeline
Service Advisor
Greenacres Nissan
03.2025 - Current
Senior Property Manager
Harbour Ridge Yacht & Country Club
11.2024 - 02.2025
Property Manager / Owner
ECMM
12.2008 - 10.2024
Maintenance & Paint Department Supervisor
Century Maintenance & Management
03.2002 - 12.2008
Service Advisor
Acura
01.2000 - 03.2002
Service Advisor
Ft Lauderdale Nissan
04.1997 - 01.2000
Service Advisor
Acura
03.1996 - 04.1997
High School Diploma -
Freeport High School