Kyle Robinson
Westtown,Pennsylvania
Summary
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the food, wine and hospitality industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers. Tenacious in pursuing new revenue streams and cost cutting to increase profits
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Wawa
Malvern, Pennsylvania
10.2022 - Current
- Assisted in managing daily store operations and staff scheduling.
- Ensured compliance with safety and health regulations in the store environment.
- Trained new employees on customer service standards and operational procedures.
- Facilitated team meetings to improve communication and service quality among staff.
- Handled customer inquiries and resolved conflicts to enhance satisfaction levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Food and Beverage Multi Operations Manager
Applegreen
Wayne, PA
02.2020 - 10.2022
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Planned and executed all operations against forecasted daily business volume.
- Managed hiring, mentoring, advancement and promotion of staff.
- Created positive culture to drive employee engagement and satisfaction.
- Developed and implemented business strategies to maximize food, beverage and merchandise sales.
- Streamlined daily operations to enhance efficiency across multiple locations.
- Oversaw inventory management processes to reduce waste and optimize resources.
General Manager/Owner
Stable Bed And Breakfast
Wernersville, PA
01.2007 - 01.2018
- Created and executed a detailed business plan to own and operate successful Bed and Breakfast.
- Raised over $200,000 in capital through investors to open up the Bed and Breakfast.
- Provided excellent guest service which caused repeat bookings and increased profits.
- Spearheaded development and launch of business management software system.
- Managed Payroll and hiring.
- Ordered and managed food and food service.
- Worked closely with vendors to secure competitive pricing and increase profits.
- Implemented reservation software to streamline bookings and customer service.
- Managed inventory and food costs leading to increased profits year over year.
Manager
Starbucks/Target
Exeter, PA
01.2011 - 04.2013
- Exceeded targeted sales goals each year.
- Attended trade shows and sales conferences.
- Handled the highest volume account in assigned territory.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Increased our whole bean coffee sales to 98% over previous year.
- Instructed staff on utilizing suggestive selling techniques.
- In charge of all ordering and inventory in the store.
- Worked closely with multiple food distributers to maintain inventory and maximize profits.
Wine Director
Sullivans Steak House
Wilmington, DE
04.2007 - 02.2010
- Trained new staff members on wine and wine sales.
- Demonstrated daily tastings with the staff to increase knowledge and increased over all wine sales.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Increased overall wine sales each year and increased profit margin on bottles and glasses.
- Created monthly wine dinners pairing food and wine.
- Managed $300,000 budget for wine products, apparel and accessories for restaurant.
Education
High School Diploma - General
Cushing Academy
Ashburnham, MA, USA06.1997
Associate of Arts - Business Management
Boston University
Boston, MASkills
- Fortune 500 company management
- Self-sufficient
- Proven Team Leader
- Recognized for sales achievements
- Analytical problem solver
- Goal-oriented
- Brand awareness development
- Leadership
- Sound knowledge of restaurant operations
- Professional Sommelier
- Payroll Management
- Food Safety
- Employee training
Accomplishments
- Maintained the highest volume account in assigned territory
- Increased whole bean coffee product sales 89% in 1 year
- Managed successful sales team increasing revenue from $352,000 to $422,400 in my first year
- Increased restaurant wine sales from 31st out of 40 restaurants to 8th out of 40 by my first year end
- Cut food cost and streamlined the order process at both Starbucks and the Bed and Breakfast
- International Sommelier Guild Level 2
Additional Training
- Serve safe certified till 2029
- CRP and First Aid certification
Timeline
Assistant Store Manager
Wawa
10.2022 - Current
Food and Beverage Multi Operations Manager
Applegreen
02.2020 - 10.2022
Manager
Starbucks/Target
01.2011 - 04.2013
Wine Director
Sullivans Steak House
04.2007 - 02.2010
General Manager/Owner
Stable Bed And Breakfast
01.2007 - 01.2018
High School Diploma - General
Cushing Academy
Associate of Arts - Business Management
Boston University