Kyle Roche
Middletown,NJ
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Runner
Gabriella's Italian Steakhouse
10.2021 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Deli Clerk
Livoti's Old World Market
09.2020 - 10.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
MBA - Finance
Florida Atlantic University
Boca Raton, FL05-2027
High School Diploma -
Middletown High School South
Middletown06-2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Lowes Home Improvment
05.2024 - 08.2024
Food Runner
Gabriella's Italian Steakhouse
10.2021 - 05.2022
Deli Clerk
Livoti's Old World Market
09.2020 - 10.2021
MBA - Finance
Florida Atlantic University
High School Diploma -
Middletown High School South
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