Kyle Rojas
Denver,CO
Summary
Integration Consultant with a focus on driving platform adoption and enhancing customer engagement through scalable Email, Messaging, and Voice solutions. Expertise in architecting compliant integrations and delivering data-driven insights that accelerate time-to-value for enterprise clients.
Overview
10
10
years of professional experience
Work History
Staff, Integration Consultant
Twilio
Denver, CO
03.2025 - Current
- Acted independently as technical advisor and project manager for high-value enterprise customers and ISVs, architecting integrations across Email, Messaging, and Voice to drive long-term platform adoption.
- Designed and implemented scalable automated workflows for ISVs, reducing manual overhead and accelerating time-to-value for large-scale communications deployments.
- Facilitated custom technical workshops for high-tech customers, educating them on complex product suites including Flex, Studio, and Conversation Relay.
- Partnered with product marketing to deliver a live technical webinar to 500+ customers, demonstrating how to action data-driven insights across the communication stack to improve engagement.
Senior Integration Consultant
Twilio
Denver, CO
10.2020 - 03.2025
- Advised developers, product managers, and executives on architecture and onboarding of cloud technologies.
- Assigned projects for high-value clients accounting for over a combined $7.7 million in average MRR in 2021.
- Engaged with mid-market, enterprise, and ISV customers achieving an above 4.7 rating on CSAT.
- Built API workflows, solved technical issues, and facilitated customer testing of integrations.
Senior Support Engineer
Twilio SendGrid
Denver, CO
11.2017 - 09.2020
- Surpassed CSAT benchmarks while supporting SendGrid's premier clients through email, phone, and Zoom.
- Utilized data analysis and critical thinking to resolve complex issues, driving customer satisfaction.
- Collaborated with Inbound Email Sales Team on customer retention strategies, contributing to over $35K in deal closures in Q1 2020.
Capstone Design Project
Chevron Corp.
Boulder, CO
11.2015 - 05.2016
- Investigated potential for DHT at refinery, utilizing process design and computer simulation to guide feasibility.
- Modeled the conversion of light cycle oil and straight-run diesel to commercial-grade Euro VI diesel.
- Analyzed capital and O&M costs, delivering recommendations to industry professionals for feasibility.
Education
B.S. - Chemical Engineering, Energy Engineering
University of Colorado Boulder
Boulder, CO05-2016
Skills
- Solution architecture
- API strategy
- Data-driven solutions
- Strategic Stakeholder Management
Accomplishments
2022 Chief Customer Award - Twilio
Timeline
Staff, Integration Consultant
Twilio
03.2025 - Current
Senior Integration Consultant
Twilio
10.2020 - 03.2025
Senior Support Engineer
Twilio SendGrid
11.2017 - 09.2020
Capstone Design Project
Chevron Corp.
11.2015 - 05.2016
B.S. - Chemical Engineering, Energy Engineering
University of Colorado Boulder