Kyle Rowe
Snoqualmie,WA
Summary
Years of experience focused on increasing revenues, managing expenses and expanding
margin. Adaptive and deadline-oriented consistently executes and completes multiple
projects in high-stress environments. Maximizing resource utilization to handle
operational needs. A collaborative leader and strategic planner who partners with
coworkers to promote engagement and an empowering work environment. Looking to
apply my skills and knowledge I have gained in the automotive industry and be a part of
a company where I can continue my professional growth and find new opportunities.
Overview
12
12
years of professional experience
Work History
Operations Director
Rad Custom Rides
05.2019 - 10.2024
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Led, supervised and provided strategic direction for workforce of 15 employees.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Maintained excellent customer relationships through consistent delivery on commitments.
Service Advisor
Evergreen Ford
01.2016 - 03.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Earned Ford motor company level 3 advisor 3 years in a row (highest level)
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct estimate totals while providing clear expectations of work completion times
Personal Banker
Wells Fargo
07.2012 - 12.2015
- Always in the top 3 bankers for performance and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
BBA - Business Management
The University of Montana
Missoula, MTSkills
- Cross-functional team management
- Budgeting and cost control strategies
- Advertising, marketing and branding
- Customer experiences
- Creating and Executing Strategy
- Leadership and team building
- Sales
- Profit and loss accountability
- Understanding financial trends and reports
Timeline
Operations Director
Rad Custom Rides
05.2019 - 10.2024
Service Advisor
Evergreen Ford
01.2016 - 03.2019
Personal Banker
Wells Fargo
07.2012 - 12.2015
BBA - Business Management
The University of Montana
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