Kyle Scott
Newark,DE
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
R & M Hockey Supply
Newark, DE
08.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Youth Hockey Coach
First State Ice Hockey
Newark, DE
04.2019 - 08.2021
- Coached established players in game strategy and techniques for better offense and defense.
- Developed training methods to build skills for different ages and ability levels.
- Monitored student academics and fostered culture of balanced academic and athletic success.
- Coordinated individualized and group instruction for hockey players aspiring to advance abilities.
Delivery Driver Helper
UPS
Newark, DE
06.2020 - 08.2020
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Prevented damage to packages and products by correctly securing loads.
- Exhibited good attendance, work habits and willingness to learn job functions.
Education
Bachelor of Science - Business Administration
Lebanon Valley College
Annville, PA05.2023
High School Diploma -
Salesianum High School
Wilmington, DE06.2017
Skills
- Sales Trends
- Policy and Procedure Adherence
- Order Processing
- Product Recommendations
- Store Opening and Closing
- Customer Service
- Teamwork and Collaboration
Volunteer Work
Volunteer, Sunday Breakfast Mission
Served underprivileged families meals
Volunteer, Little Sisters of the Poor - Jeanne Jugan Residence
Assisted with groundskeeping and general maintenance
Timeline
Delivery Driver Helper
UPS
06.2020 - 08.2020
Youth Hockey Coach
First State Ice Hockey
04.2019 - 08.2021
Sales Associate
R & M Hockey Supply
08.2016 - Current
Bachelor of Science - Business Administration
Lebanon Valley College
High School Diploma -
Salesianum High School
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