Kyle Serpa
Sevierville,TN
Summary
Food and beverage professional with proven track record in leadership and operational management. Successfully improved service quality and guest experiences. Focuses on team collaboration and achieving high standards, adapting to changing requirements with ease. Known for excellent communication and conflict resolution skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Target
Sevierville, TN
08.2019 - Current
- Supervised daily operations of food and beverage department, ensuring exceptional customer service and product quality.
- Trained and mentored team members on operational standards and best practices for efficiency.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
Register Lead
Good Karma Cafe
Philadelphia, PA
05.2018 - 01.2019
- Closed store while performing daily, weekly and monthly inventory checks.
- Customer service exceeded company expectations leading to internal promotions.
- Time management and prioritization of tasks to be completed at a high standard, while continuing to provide high level service to customers.
Shift Lead
Starbucks
Philadelphia, PA
04.2017 - 05.2018
- Inventory management, orders, waste control, operating store to company standards and brand execution, promotional offers and seasonal turnover.
- Sales goals achieved during high volume customer transactions, while ensuring beverage quality and customer service excellence throughout day to day operations.
Assistant Store Manager
Peet's Coffee And Tea
San Francisco, CA
05.2010 - 07.2016
- Responsible for the overall shift operations, sales performance and execution of brand excellence in the store.
- Follows and directs other to follow store policies and procedures for operational flow at each role in the store.
- Train and onboard new team members on both BOH and FOH procedures.
Education
AA - Motion Pictures
Academy Of Art University
San Francisco, CASkills
- Achieved high levels of customer satisfaction through effective team leadership in service delivery Streamlined inventory and ordering management processes to improve operational efficiency Adapted quickly to changing circumstances, demonstrating strong problem-solving capabilities
- Conducted thorough inspections and audits to uphold food safety compliance protocols
- Conducted allergen awareness workshops to educate staff on safe food handling practices and minimize cross-contamination risks
- Analyzed market trends and customer feedback to identify opportunities for sales growth
- Scheduling and rostering
Certification
Food Handler
CPR
Timeline
Food and Beverage Team Leader
Target
08.2019 - Current
Register Lead
Good Karma Cafe
05.2018 - 01.2019
Shift Lead
Starbucks
04.2017 - 05.2018
Assistant Store Manager
Peet's Coffee And Tea
05.2010 - 07.2016
AA - Motion Pictures
Academy Of Art University