Summary
Overview
Work History
Education
Referances
Timeline
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Kyle Severson

Kyle Severson

Tampa,FL

Summary

Accomplished Sales Representative and Customer Service professional with over 5 years of demonstrated success at delivering exceptional client experiences. Proven track record dealing with complicated customer challenges and finding successful resolutions. Team player attitude with a tenacious drive to learn new things and constantly grow in my career.

Overview

8
8
years of professional experience

Work History

Strategic Sales Development Representative

ConnectWise
Tampa, FL
01.2024 - Current
  • Leveraged CRM to maintain activity, contact and account information of customers and prospects.
  • Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
  • Executed cold calls, social media and other digital strategies to acquire customers.
  • Called on key decision-makers using phone, email and social touches to bring on new business.
  • Set appointments to present solutions to prospective customers.
  • Generated new prospects and nurtured existing prospects through outbound phone calls and emails.

SDR

STORYSOFT
Tampa, FL
03.2023 - 11.2023
  • 100% to goal in Q3.
  • Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
  • Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
  • Called on key decision-makers using phone, email and social touches to bring on new business.
  • Set appointments to present solutions to prospective customers.
  • Established strong client relationships to drive business development.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Sales Specialist

Charter Communications
Tampa, FL
08.2022 - 03.2023
  • 130% to goal on new lines in Q4
  • 110% to goal on core products in Q4
  • Managed sales extensive sales pipeline.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Focused heavily on value selling and asking customer questions to elicits pains.

Service Technician

Morgan Chevy
Tampa, FL
01.2021 - 09.2022
  • Maintained certifications and completed training on systems and components.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Communicated with clients for outstanding customer service and to increase repeat business.

Mixologist/Customer Service Associate

Palma Ceia Country Club,
Tampa, FL
11.2017 - 01.2020
  • Building rapport with customers to attend to their needs and providing excellent customer service.
  • Manage customer transactions involving money, food and drink orders.
  • Ensuring club members and guests feel comfortable and provide excellent quality service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Marketing Specialist

Mad City Remodeling
Madison , WI
10.2016 - 10.2017
  • Generate leads and ensure customer satisfaction with company, installation and sales personnel
  • Quality assurance for current customer’s remodeling projects, post implementation, verifying that the customer was satisfied with the installers and salesperson
  • Applied lead generating methods in high number of cold calls per day.
  • Consistently exceeded established sales milestones set by the manager by using effective persuasion techniques.

Education

  • Deforest Area High School

Class of 2015

Referances

Ryan Taft

215-783-2916

CEO at STORYSOFT

Andrew Gentile

727-400-5677

Fixed Operations Manager of JIm Browne Automotive

Ethan Renteria

608-209-6746

Marketing Supervisor Mad City Remodeling

Allison Nash

727-265-0031

Food and Beverage Manager of Palma Ceia Country Club

Timeline

Strategic Sales Development Representative

ConnectWise
01.2024 - Current

SDR

STORYSOFT
03.2023 - 11.2023

Sales Specialist

Charter Communications
08.2022 - 03.2023

Service Technician

Morgan Chevy
01.2021 - 09.2022

Mixologist/Customer Service Associate

Palma Ceia Country Club,
11.2017 - 01.2020

Marketing Specialist

Mad City Remodeling
10.2016 - 10.2017

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Kyle Severson