Kyle Sikes
Arlington,WA
Summary
Experienced Network Security professional with expertise in designing and implementing security solutions in various environments. Proficient in threat detection, incident response, and providing end user support for hardware and software concerns. Skilled in analyzing performance issues and proactively preventing security threats.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Administrator
Snohomish County Prosecuting Attorney
Everett, WA
03.2023 - Current
- Assisted with application design and analysis for various projects incorporating county software. Oversaw server installation, configuration maintenance as well as management of routers, firewalls, and other network devices.
- Effectively resolved diverse technical problems related to both hardware and software components.
- Achieved improved network performance and enhanced reliability through the implementation of measures to optimize internal network infrastructure while also enforcing Microsoft 365 security guidelines for cloud-based platforms.
- Enhanced system integrity by implementing security measures such as deploying necessary security patches, hotfixes, and service packs on all systems.
- Ensured organizational compliance by creating and implementing network infrastructure security policies and procedures.
- Implemented and supervised user access control through managed authentication services, such as Active Directory.
- Conducted directed vulnerability assessments while analyzing information security systems.
- Aided in incident response processes by delivering technical support during investigations into suspected security threats.
Information Technology 2
Snohomish County
Everett, WA
06.2022 - 03.2023
- Successfully addressed problems related to technology support and maintenance of PC/laptop/tablets, printers, and other end-point devices by applying industry-standard trouble-shooting tools.
- Recorded and managed customer problems, issues, and Service Requests in an Information Services Incident/Request tracking system.
- Managed various user administration tasks such as USER ID's, e-mail, voicemail, file security, and applications based on assignments. Executed necessary production jobs to meet customer requirements.
- Demonstrated leadership qualities by taking ownership of technology support tasks including maintenance, operation, and administration of business applications, systems, networks as well as personal productivity devices and network appliances.
- Interpreted task assignments from standard project plans and direct assignments, ensuring adherence to assigned deadlines in projects involving technology support, maintenance, and operation of devices in the user's environment.
System Administrator
Rushing Company
Seattle, WA
10.2019 - 06.2020
- Successfully facilitated company-wide transition to remote work environment, configuring hardware and software for a team of 100 employees. Provided and supported employees in transitioning to Zoom and Microsoft Teams training.
- Took charge of device installation and setup for a newly established office location.
- Responsible for managing and monitoring compliance with governance standards during Office 365 workload deployments.
- Ensured conformity to IT policies by deploying operating system upgrades and implementing security patching measures.
- Oversaw the configuration and maintenance of system hardware, software, and network components.
- Identified and resolved application errors and offered technical support to end-users.
- Managed user accounts and implemented permissions and access controls.
LMS Support Desk Manager
University of Montana - UM Online
Missoula, MT
07.2018 - 07.2019
- Supervised daily operations at a fast-paced LMS Moodle help desk catering to the needs of approximately 11,000 students and numerous staff members at the University of Montana.
- Supervised all IT operations for the School of Lifelong and Extended Learning, overseeing the successful installation of new hardware as well as the resolution of any troubleshooting concerns. Implemented timely repairs and enhancements to improve performance across all hardware and software systems.
- Took responsibility for the recruitment, development, and management of help desk student employees.
- Worked alongside student employees to provide efficient and reliable help desk support.
- Conducted comprehensive training sessions on Moodle LMS, equipping students and faculty with necessary skills.
- Engaged in regular collaboration with Accessibility Specialists to successfully implement strategies that improved technology accessibility and accommodated the needs of a wide range of users.
Help Desk Technician
University of Montana - College of Visual and Performing Arts
Missoula, MT
10.2017 - 12.2018
- Successfully established computer and printer setups for students and faculty while ensuring precise installations of cables, operating systems, and software.
- Ensured smooth functionality of computer systems by overseeing regular maintenance and resolving major and minor technical issues.
- Performed upgrades, maintenance, and set up of all equipment
- Maintained communication and documented issues and solutions for future reference with students and faculty
- Played a key role in upgrading and maintaining software and hardware for all workstations, resulting in significant cost savings by avoiding the acquisition of new equipment.
Education
Associate of Applied Science - Information Technology
University of Montana Missoula College
Missoula, MT05.2019
Associate of Science - General Studies
University of Montana Missoula College
Missoula, MT05.2019
Certificate of Applied Science - Computer Support Specialist
University of Montana Missoula College
Missoula, MT05-2019
Skills
- Network Security Management
- Microsoft Server
- Ubuntu Server
- Active Directory
- Group Policy Administration
- Hyper-V/KVM
- SAN/NAS Storage
- LAN designs and troubleshooting
- Incident Response
- Access Control
- End User Support
Certification
- CompTIA A+
- CompTIA Project+
References
References available upon request.
Timeline
Network Administrator
Snohomish County Prosecuting Attorney
03.2023 - Current
Information Technology 2
Snohomish County
06.2022 - 03.2023
System Administrator
Rushing Company
10.2019 - 06.2020
LMS Support Desk Manager
University of Montana - UM Online
07.2018 - 07.2019
Help Desk Technician
University of Montana - College of Visual and Performing Arts
10.2017 - 12.2018
Associate of Applied Science - Information Technology
University of Montana Missoula College
Associate of Science - General Studies
University of Montana Missoula College
Certificate of Applied Science - Computer Support Specialist
University of Montana Missoula College
- CompTIA A+
- CompTIA Project+
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