Summary
Overview
Work History
Education
Skills
References
Timeline
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Kyle Smith

Summary

Server with over 12 years of experience, excels in high-volume environments and delivering exceptional customer experiences. Certified Cicerone Beer Server with a knack for upselling, resulting in consistently high sales and stellar reviews. Eager to bring friendly enthusiasm, outstanding work ethic, and excellent teamwork skills to a dynamic team, aiming to further enhance customer satisfaction and business success.

Overview

12
12
years of professional experience

Work History

Server/Barback

Hops & Pie
05.2024 - 04.2025
  • Handled extremely busy shifts at the bar and on the floor with the poise and strong composure.
  • Balanced my position responsibilities with team responsibilities to ensure an effective flow throughout the restaurant.
  • Delivered tailored recommendations to guests, consistently enhancing their experience and driving sales; frequently recognized as a top performer in sales competitions.

Server

Russian River Brewing Company
04.2021 - 04.2024
  • Increase efficiency by upselling to achieve consistently high sales while simultaneously optimizing table turnover time and collaborating with team members to ensure seamless transitions between customers.
  • Maximize customer satisfaction through exceptional service, personalized/knowledgeable recommendations, leading to increased sales, stellar reviews, and repeat business.
  • Trained nearly every new server on staff (Toast).

Server

Stanley Beer Hall
05.2019 - 03.2020
  • Provide a great experience in an extremely fast paced environment.
  • Became a team leader ensuring service runs smoothly and efficiently for all.
  • Consistently a leader in sales

Server/Events

Kona Brewing Company
10.2018 - 04.2019
  • Gave guests an amazing beer and dining experience in beautiful Hawaii.
  • Consistently received great reviews from guests and frequently won sales contests.
  • Constantly helped throughout the restaurant with whatever was needed.

Server/Bartender/Events

Dawn Ranch Lodge
03.2017 - 08.2017
  • Took on leadership position, helped throughout the restaurant where needed.
  • Served guests throughout the venue and mixed craft cocktails at the bar.
  • Trained staff on restaurant procedures and P.O.S. system (Micros).
  • Provided quality fine dining service in a hectic and understaffed environment.

Event Server/Event Bartender

Stone Brewing Co.
10.2015 - 01.2017
  • Set up buffet and entertainment style events for large groups of guests.
  • Served plated 3 course meals and recommended beers to guests.
  • Ensured event space stayed stocked with food and clear of dishes.
  • Trained new events team members.

Beertender/Events/Server/Busser

Bear Republic Brewing Co.
05.2013 - 09.2015
  • Consistently received great customer reviews.
  • Attended different provided classes for beer education.
  • Cleaned draft lines and kept kegs stocked for the restaurant.
  • Trained bussers, expediters, and servers.

Education

Associates Degree in Business Administration -

Santa Rosa Junior College
Santa Rosa, CA
12.2014

Completed 50 units towards A.A. in Business Administration -

San Diego State University
San Diego, CA
05.2013

High School Diploma -

Windsor High School
Windsor, CA
05.2011

Skills

  • Cicerone Certified Beer Server
  • High volume experienced
  • Fast & efficient worker
  • Teamwork oriented
  • Quick & eager learner
  • Excellent memory & attention to detail
  • Friendly & enthusiastic
  • Talented at up-selling
  • Outstanding work ethic
  • Customer experience conscious
  • Great multitasking ability

References

Ashlee Mantz

Hops & Pie; General Manager

ashlee@hopsandpie.com

(701) 891-8551


Shoshana Hebshi

Revolution Yoga; Owner

revolutionyoga108@gmail.com

(415) 350-7355


Jeremy Medicina

Auxilus Studios; Owner

jmedicinamiracosta@gmail.com

(702) 496-9020

Timeline

Server/Barback

Hops & Pie
05.2024 - 04.2025

Server

Russian River Brewing Company
04.2021 - 04.2024

Server

Stanley Beer Hall
05.2019 - 03.2020

Server/Events

Kona Brewing Company
10.2018 - 04.2019

Server/Bartender/Events

Dawn Ranch Lodge
03.2017 - 08.2017

Event Server/Event Bartender

Stone Brewing Co.
10.2015 - 01.2017

Beertender/Events/Server/Busser

Bear Republic Brewing Co.
05.2013 - 09.2015

Completed 50 units towards A.A. in Business Administration -

San Diego State University

High School Diploma -

Windsor High School

Associates Degree in Business Administration -

Santa Rosa Junior College

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Kyle Smith