Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Steele

Gresham,OR

Summary

Dynamic Customer Service Manager with a proven track record at Things From Another World, adept at resolving complaints and enhancing customer loyalty. Skilled in conflict resolution and proficient in Microsoft Office, I successfully led a team to reduce complaints and foster a collaborative environment, ensuring high standards of service excellence.


Overview

14
14
years of professional experience

Work History

Customer Service Manager

Things From Another World
06.2012 - 04.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions through written contact, and over the phone.

Front End Associate

Office Max
04.2011 - 06.2012
  • Provided in person customer service to clientele for a number of issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Arts - English

Clackamas Community College
Oregon City, OR

Bachelor of Arts - English

Portland State University
Portland, OR
06-2024

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Adherence to high customer service standards
  • Complaint resolution
  • Exceptional telephone etiquette
  • Conflict resolution techniques

Timeline

Customer Service Manager

Things From Another World
06.2012 - 04.2025

Front End Associate

Office Max
04.2011 - 06.2012

Associate of Arts - English

Clackamas Community College

Bachelor of Arts - English

Portland State University

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Kyle Steele