Kyle Stephens
Baton Rouge,LA
Summary
Proficient Service Technician bringing 30+ years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Overview
34
34
years of professional experience
Work History
Service Technician
Wjs Enterprises
Baton Rouge, LA
02.2011 - Current
- Performed onsite repair of equipment at customer locations.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Traveled to customer locations to complete work for pre-set appointments.
- Logged services performed in service ticket system.
Service Technician
Lettermans Blueprint
Baton Rouge, LA
06.2007 - 10.2010
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Traveled to customer locations to complete work for pre-set appointments.
Service Technician
Advanced Office
Baton Rouge, LA
01.2005 - 06.2007
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Traveled to customer locations to complete work for pre-set appointments.
Service Technician
Lettermans Blueprint
Baton Rouge, LA
04.2001 - 10.2004
- Maintained accurate records of service calls, repairs, and parts used.
- Responsible for maintenance and repair of customer equipment.
- Xerox large format printers, Hewlett Packard plotters,Oce large format copiers
- Travel Statewide with company vehicle
Service Technician
IKON Office Solutions
Baton Rouge, LA
10.1996 - 03.2001
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
Co-Owner and Service Manager
Copier World
Baton Rouge, LA
06.1993 - 08.1996
- Co-Owner and Service Manager of copier business
- Responsible for repairs and maintenance of office equipment
- Responsible for maintaining an accurate inventory of parts necessitated for the repair of office equipment
- Responsible for management of day-to-day operations of the company, including sales
- Development of excellent working relationships with all customers
Service Technician
Baton Rouge Duplicating Products
Baton Rouge, LA
08.1990 - 06.1993
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Responsible for inventory
Education
Certificate in Instrumentation - Instrumentation
ITI Technical College
Baton Rouge, LA05-1988
Skills
- Repair Techniques
- Preventive Maintenance
- Technical Support
- Equipment Troubleshooting
- Quality Assurance
- Customer Service
- Service Reports
- Troubleshooting and analysis
- Mechanical Aptitude
- Work with Minimal Supervision
- Hand tool knowledge
- Professional and Courteous
- Flexible and Adaptable
Timeline
Service Technician
Wjs Enterprises
02.2011 - Current
Service Technician
Lettermans Blueprint
06.2007 - 10.2010
Service Technician
Advanced Office
01.2005 - 06.2007
Service Technician
Lettermans Blueprint
04.2001 - 10.2004
Service Technician
IKON Office Solutions
10.1996 - 03.2001
Co-Owner and Service Manager
Copier World
06.1993 - 08.1996
Service Technician
Baton Rouge Duplicating Products
08.1990 - 06.1993
Certificate in Instrumentation - Instrumentation
ITI Technical College
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