Terry Rafferzeder

Service Technician

Waffle House Inc. / Amarillo Waffles Llc.

07.1989 - Current

Conducted regular maintenance and repairs on kitchen equipment to ensure optimal performance.
Diagnosed issues and performed troubleshooting on appliances to minimize downtime.
Assisted in training new technicians on equipment handling and repair procedures.
Streamlined service processes to enhance efficiency and reduce response times for repairs.
Oversaw inventory management of parts and supplies, ensuring availability for timely repairs.
Implemented safety protocols to maintain compliance with health regulations during service operations.
Collaborated with team members to develop solutions for recurring technical problems in equipment.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.