Kyle Thompson
New York,NY
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
Classical Charter School
Bronx, NY
06.2021 - Current
- Lead daily operations and manage a team of 4 operations staff, ensuring smooth execution of school logistics and administrative tasks.
- Supervise and coordinate a team of bus attendants to ensure safe, timely student transportation and adherence to all safety protocols.
- Oversee scholar data systems, including medical records, attendance, injury reports, and exam scores, ensuring accuracy, compliance, and confidentiality.
- Provide technical support and manage technology setup for school events, classrooms, and administrative functions.
- Plan and administer State Examinations in compliance with NY State regulations.
- Implement and monitor emergency procedures to maintain safety across school facilities.
- Collaborate with leadership to streamline operations and improve service delivery across departments.
Assistant General Manager
Modell’s Sporting Goods
New York, NY
03.2012 - 03.2020
- Delegated assignments to leverage team strengths, enhancing floor coverage and service quality.
- Contributed to daily operations and staff development to meet sales targets and performance goals.
- Fostered collaboration among staff to elevate customer satisfaction and optimize procedural efficiency.
- Supervised store standards through regular inspections, ensuring presentation and professionalism.
Coaching Assistant
YMCA
New York, NY
06.2012 - 07.2014
- Developed comprehensive training programs for varsity and junior varsity teams, ensuring structured athletic development and team preparedness.
- Fostered a positive team culture emphasizing sportsmanship, collaboration, and accountability among athletes and coaches.
Education
Associate’s degree - Liberal Arts and Science
New York City College of Technology
Brooklyn, NYHigh School Diploma -
High School for Environmental Studies
Brooklyn, NYSkills
- ATS software proficiency
- Customer engagement strategies
- Resolution of issues
- Inventory oversight
- Technical troubleshooting
- Emergency response planning
- Teamwork and collaboration
- Conflict mediation skills
- Effective problem solving
- Data management
- Operations management
Timeline
Operations Manager
Classical Charter School
06.2021 - Current
Coaching Assistant
YMCA
06.2012 - 07.2014
Assistant General Manager
Modell’s Sporting Goods
03.2012 - 03.2020
Associate’s degree - Liberal Arts and Science
New York City College of Technology
High School Diploma -
High School for Environmental Studies
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