Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle VanArman

Jackson

Summary

Diligent professional with a strong background in customer service and risk management. Proven ability to resolve customer inquiries efficiently while managing accounts and ensuring compliance with industry standards.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Gerdau
Jackson
09.2023 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and processed service requests promptly.
  • Trained new staff on systems and best practices for customer service.
  • Handled escalated complaints and provided effective solutions quickly.

Risk Specialist

True Community Credit Union
01.2023 - 09.2023
  • Assessed risk management policies for compliance with regulatory standards.
  • Analyzed member data to identify potential financial risks and vulnerabilities.
  • Conducted training sessions on risk awareness for staff members.

Member Service Representative

True Community Credit Union
06.2019 - 12.2022
  • Assisted members with account inquiries and transaction processing.
  • Educated members on financial products and services offered.
  • Processed loan applications and guided members through approval procedures.

Michigan State Trooper

State of Michigan
06.2017 - 05.2018
  • Enforced state traffic laws and regulations during patrols.
  • Investigated accidents to determine causes and gather evidence.
  • Conducted criminal investigations to support local law enforcement agencies.
  • Responded to emergency calls and provided assistance at crime scenes.
  • Prepared detailed reports for incidents and arrests for legal proceedings.

Account Representative

LJ Ross
06.2016 - 06.2017
  • Managed customer accounts to ensure timely payment of outstanding balances.
  • Communicated with clients through calls and emails regarding payment arrangements.
  • Negotiated payment plans that aligned with company policies and client capabilities.

Education

State of Michigan Police Academy
01-2017

Associate of Applied Science - Criminal Justice

Baker College
01-2016

Skills

  • Customer Service
  • Sales
  • Interpersonal Communication
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Attention to Detail
  • Microsoft Office

Timeline

Customer Service Representative

Gerdau
09.2023 - Current

Risk Specialist

True Community Credit Union
01.2023 - 09.2023

Member Service Representative

True Community Credit Union
06.2019 - 12.2022

Michigan State Trooper

State of Michigan
06.2017 - 05.2018

Account Representative

LJ Ross
06.2016 - 06.2017

State of Michigan Police Academy

Associate of Applied Science - Criminal Justice

Baker College
Kyle VanArman