Diligent professional with a strong background in customer service and risk management. Proven ability to resolve customer inquiries efficiently while managing accounts and ensuring compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Gerdau
Jackson
09.2023 - Current
Assisted customers with inquiries and resolved issues efficiently.
Managed customer accounts and processed service requests promptly.
Trained new staff on systems and best practices for customer service.
Handled escalated complaints and provided effective solutions quickly.
Risk Specialist
True Community Credit Union
01.2023 - 09.2023
Assessed risk management policies for compliance with regulatory standards.
Analyzed member data to identify potential financial risks and vulnerabilities.
Conducted training sessions on risk awareness for staff members.
Member Service Representative
True Community Credit Union
06.2019 - 12.2022
Assisted members with account inquiries and transaction processing.
Educated members on financial products and services offered.
Processed loan applications and guided members through approval procedures.
Michigan State Trooper
State of Michigan
06.2017 - 05.2018
Enforced state traffic laws and regulations during patrols.
Investigated accidents to determine causes and gather evidence.
Conducted criminal investigations to support local law enforcement agencies.
Responded to emergency calls and provided assistance at crime scenes.
Prepared detailed reports for incidents and arrests for legal proceedings.
Account Representative
LJ Ross
06.2016 - 06.2017
Managed customer accounts to ensure timely payment of outstanding balances.
Communicated with clients through calls and emails regarding payment arrangements.
Negotiated payment plans that aligned with company policies and client capabilities.