Summary
Overview
Work History
Education
Skills
Timeline
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Kyle West

Marion,IA

Summary

Highly accomplished and dedicated store manager with 16 years of experience in leading and optimizing retail operations. Proven track record of driving sales growth, enhancing customer satisfaction, and improving operational efficiency. Skilled in strategic planning, team leadership, and cross-functional collaboration. Adept at analyzing data, identifying opportunities, and implementing effective solutions.

Overview

17
17
years of professional experience

Work History

Store Manager

Kohls, Inc.
Mason City / Cedar Rapids, IA
07.2015 - Current
  • Lead a team of between 60-120 hourly employees and salaried managers, overseeing all aspects of store operations and driving sales growth in locations with $11-16M in annual sales.
  • Analyze store performance reports to develop and execute strategic plans to exceed company benchmarks in the areas of sales, operations, customer service, payroll management, credit/rewards enrollment, and inventory management.
  • Conducted regular staff training and development programs to improve team performance.
  • Improved results at the Mason City, IA store to being a top 10% performance store for 4 years in a row with a ranking as high as #7 out of 1100+ stores.
  • Successfully trained, developed, and promoted several associates to assistant manager and store manager positions.
  • Led recruitment efforts for the store management internship and store leadership trainee programs as the campus manager for the University of Iowa.

Assistant Store Manager

Kohls, Inc
Coralville / Cedar Rapids, IA
01.2011 - 07.2015
  • Assisted the store manager in overseeing all aspects of store operations, including sales, merchandising, freight flow, customer service, inventory management, and employee training.
  • Contributed to the development and execution of strategic plans to optimize store performance and drive sales growth.
  • Responsible for scheduling of associates and managing store payroll.
  • Successfully lead the roll-out of several large projects including electronic signing, stockroom inventory systems, and new freight flow processes.
  • Successfully opened a new store location in Cedar Rapids, IA. Lead the process of hiring and training 100+ new employees and merchandising a store from the ground up in 12 weeks.
  • Assisted in the recruitment of future store management interns at the University of Iowa.
  • Trained and developed multiple future store leaders as an intern training coach in the Iowa market.

Department Lead

Kohls, Inc.
Coralville, IA
07.2006 - 01.2011
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Led the freight flow and replenishment processes for the home and shoes departments.
  • Maintained departments to company merchandising standards.
  • Analyzed reports to create plans to improves department sales results.

Education

Associate of Science - Business Administration And Management

Kirkwood Community College
Cedar Rapids, IA
12.2018

Bachelor of Science - Business Administration And Management

University of Iowa
Iowa City, IA
12.2010

Skills

  • Team Building and Leadership
  • Process Improvement
  • Data Analysis
  • Recruiting, Hiring, and Training
  • Payroll and Budget Management
  • Inventory Management
  • Customer Service Management
  • Verbal and Written Communication

Timeline

Store Manager

Kohls, Inc.
07.2015 - Current

Assistant Store Manager

Kohls, Inc
01.2011 - 07.2015

Department Lead

Kohls, Inc.
07.2006 - 01.2011

Associate of Science - Business Administration And Management

Kirkwood Community College

Bachelor of Science - Business Administration And Management

University of Iowa

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Kyle West