KYLE WOOD
Stillwater,NY
Summary
Detail-oriented Business Services professional with over 10 years of customer service experience in healthcare, insurance, and business operations. Expertise in ticketing, invoice processing, and vendor support. Former supervisor skilled in team training, process improvement, and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Business Service Representative 1
New York State office of general services
Albany, New York
12.2025 - Current
- Business Services Representative 1 — Ticketing Team
- Process and research EIP transactions, invoices, approvals, denials, and payment adjustments while ensuring accuracy and compliance with established procedures.
- Review invoices and supporting documentation to identify discrepancies and determine appropriate processing, approval, denial, or adjustment actions.
- Oversaw service ticket management to provide timely and effective resolutions for customer inquiries. from initial request through resolution, documenting research, actions taken, and final outcomes.
- Investigated complex payment and invoice discrepancies, collaborating with vendors and internal departments to achieve resolutions.
- Develop and maintain working knowledge of invoice approval, payment processing, adjustment, and denial procedures.
- Communicate with vendors and internal stakeholders regarding invoice status, required corrections, adjustments, and processing requirements.
- Prioritized and processed high-volume ticket assignments, ensuring accuracy and timeliness while delivering quality customer service.
STERILIZATION TECHNICIAN
SMILE LODGE PEDIATRIC DENTIST
NEW YORK
06.2019 - 12.2025
- Decontaminate items used in the clinic
- Delivered instruments to doctors promptly during medical procedures performing medical procedures in a timely manner
- Executed assembly of medical equipment, managed inventory, ordered necessary supplies, stocked and restocked operating room supplies, repaired or replaced damaged equipment, and trained new team members.
STERILIZATION SUPERVISOR
THE SMILE LODGE PEDIATRIC DENTIST
NEW YORK
10.2021 - 12.2025
- Decontaminate items used in the clinic
- Delivered instruments to doctors promptly during medical procedures performing medical procedures in a timely manner
- Assembled medical equipment, maintained inventory, ordered supplies, stocked and restocked supplies for operating rooms, and repaired or replaced broken equipment.
- Managed task assignments, resolved conflicts within the department and among team members, trained new team members, and enforced regulations and behavior codes.
CLAIMS EDI COORDINATOR
BEACON HEALTH OPTIONS
NEW YORK
01.2018 - 06.2019
- Coordinated claim submissions and authorization requests with healthcare providers via phone and email to ensure timely processing for patients
- Addressed requests from first level support and other departments to facilitate smooth operations
- Answered incoming phone calls to address inquiries and provide assistance. in a timely manner and helped resolve questions and concerns by physicians.
DIRECT SUPPORT PROFESSIONAL
SARATOGA BRIDGES ARC
NEW YORK
09.2016 - 01.2018
- Worked with individuals with developmental, physical, and mental disabilities to assist with the development of appropriate behavioral, money management, hygiene, and other skills necessary to reach their highest level of potential
- Maintained accurate and timely daily, weekly, and monthly records, reports, logs, and medical records to ensure compliance and quality care.
- Maintained health and safety for individuals during high-stress situations.
Education
Pursed Associates degree - Liberal Arts
Northwest Vista College
San Antonio, TexasSkills
- Inventory Control
- Staff Management
- Strategic Planning
- Schedule Development
- Process Improvement
- Policy development
- Staff Discipline
- Project Management
- Process improvement
- Goal-Oriented
- Training
- Team Building
- Inventory Oversight
- Complex Problem-Solving
- Training and Development
- Customer Service
- Payment Processing
- Order Coordination
- Issue Resolution
- Service Coordination
- Positive and Professional
- Operational Support
- Customer Satisfaction
- Customer Inquiries
- Data Analysis
- Information Security
- Communication Management
- Ticket Tracking
- Payment Review
- Compliance Review
- Invoice Processing
- Discrepancy Resolution
- Invoice processing
- Ticket resolution
- Document review
- Vendor communication
- Claims Management
- Attention to detail
- Problem solving
- Customer service
- Conflict resolution
- Time management
- Calm under pressure
- Microsoft Word
- Problem resolution
- Professional Communication
- Analytical thinking
- Data entry
- Task prioritization
- Collaboration
- Organization
- Multitasking
- Computer skills
- MS office
- Flexible and adaptable
- Team building
Timeline
Business Service Representative 1
New York State office of general services
12.2025 - Current
STERILIZATION SUPERVISOR
THE SMILE LODGE PEDIATRIC DENTIST
10.2021 - 12.2025
STERILIZATION TECHNICIAN
SMILE LODGE PEDIATRIC DENTIST
06.2019 - 12.2025
CLAIMS EDI COORDINATOR
BEACON HEALTH OPTIONS
01.2018 - 06.2019
DIRECT SUPPORT PROFESSIONAL
SARATOGA BRIDGES ARC
09.2016 - 01.2018
Pursed Associates degree - Liberal Arts
Northwest Vista College