Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Open To Work
Hi, I’m
Kyle Yergensen
Work Preference
Summary
Experienced Lobby Concierge with background in providing high-end hospitality services in busy hotel environments. Knowledgeable about coordinating guest services, managing reservations, and addressing customer inquiries effectively. Strengths include strong customer service skills, ability to multitask, and proficiency in conflict resolution. Made significant contributions to enhancing guest satisfaction levels at previous employment.
Overview
21
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Four Seasons Hotels and Resorts
Lobby Concierge
10.2022 - 11.2025
Job overview
- Greeted and assisted guests upon arrival in a luxury hotel environment.
- Provided information about hotel services and local attractions to enhance guest experience.
- Coordinated with various departments to fulfill guest requests promptly and efficiently.
- Planned multi-venue itineraries for other popular Bay Area attractions.
Hilton Union Square
Concierge
09.2009 - 03.2020
Job overview
Full time lobby concierge in bustling, fast paced lobby, performing all expected concierge duties and details, in addition to lending support to staff in their respective departments
Tour and excursion sales service to guests, and rental car and transportation charter booking assistance
Taj Campton Place Hotel
Concierge
03.2005 - 09.2009
Job overview
All concierge duties carried out in the lobby and on occasion, Butler services to guests
Extensive booking of luxury transportation arrangements, including charter Air travel
Emphasis on tailoring the guest experience, particularly culinary recommendations
Education
The University of The ArtsPhiladelphia , PA
Bachelor of Arts from Theater Arts
09.1984 - 07.1988
Skills
- Guest relations
- Reservation management
- Itinerary planning
- Transportation coordination
- Ample knowledge of Bay area iconic attractions
- Flexible and amicable approach to tasks
Languages
Spanish
Professional
Certification
Membership in Les clef's d.Or since 2007
Affiliations
Avid theatre and performing arts enthusiast and animal lover
Timeline
Lobby Concierge
Four Seasons Hotels and Resorts
10.2022 - 11.2025
Concierge
Hilton Union Square
09.2009 - 03.2020
Concierge
Taj Campton Place Hotel
03.2005 - 09.2009
The University of The Arts
Bachelor of Arts from Theater Arts
09.1984 - 07.1988