Kyle Young
Charlotte,NC
Summary
Entry-level IT professional with a strong background in banking and financial services, experienced in supporting users within highly regulated environments. Proven ability to troubleshoot system and process issues, follow structured workflows, and maintain strict confidentiality and security standards. Recently completed the Google IT Support Professional Certificate with hands-on training in operating systems, software troubleshooting, networking fundamentals, and IT security. Seeking an entry-level IT Support or Help Desk role, with a preference for remote or hybrid environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank Of America
Charlotte, NC
07.2024 - Current
- Support clients through complex, system-driven banking processes, identifying issues, troubleshooting account and application concerns, and guiding users toward resolution.
- Utilize secure enterprise systems while adhering to strict compliance, authentication, and data protection standards.
- Document client interactions and resolutions accurately to ensure audit readiness and regulatory compliance.
- Troubleshoot access, application, and workflow issues, escalating technical or system-level problems when appropriate.
- Communicate technical and procedural information clearly to non-technical users.
Private Banking Loan Officer
Wells Fargo
Charlotte, NC
08.2019 - 07.2024
- Supported customers and internal teams through system-based loan origination and servicing platforms, identifying issues and ensuring timely resolution.
- Analyzed client needs and system data to determine appropriate solutions while adhering to underwriting, policy, and compliance requirements.
- Collaborated with fulfillment and underwriting partners to resolve workflow and system-related issues efficiently.
- Maintained confidentiality and data security while handling sensitive financial and personal information.
- Recognized as a three-time Platinum Award recipient for consistently exceeding performance, quality, and compliance standards.
- Followed structured procedures and documentation standards within a highly regulated financial environment.
Skills
- IT Support & Troubleshooting Methodology
- Operating Systems: Windows 10/11, macOS
- Software Installation & Application Support
- User Account & Access Support
- IT Security Fundamentals & Data Protection
- Documentation & Process Compliance
- Customer / End-User Support
- Problem Analysis & Escalation Procedures
- Communication in Regulated Environments
Certification
Google IT Support Professional Certificate
Coursera | Completed 2026
CompTIA A+ Certification — In Progress
Coursera | Completed 2026
CompTIA A+ Certification — In Progress
Technical Exposure
Hands-on training in system troubleshooting, software installation, user account support, networking fundamentals, and IT security best practices through structured labs and simulations.
Additional Information
- Strong interest in building a long-term career in Information Technology within financial services or regulated industries
- Comfortable working with structured processes, documentation, and escalation paths
- Actively pursuing continued technical learning and professional development
Timeline
Relationship Banker
Bank Of America
07.2024 - Current
Private Banking Loan Officer
Wells Fargo
08.2019 - 07.2024