Kylea Bailey
Lake Waukomis,MO
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Recognized for maintaining cleanliness standards and fostering team collaboration in high-volume dining environments, ensuring memorable dining experiences for all patrons.
Overview
12
12
years of professional experience
Work History
Server
IHOP
02.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Server
Dennys Restaurant
03.2017 - 04.2020
Server
IHOP
01.2012 - 04.2015
Education
CNC Machining - CNC
Penn Foster Career School
Scranton, PAAssociate In Engineering Technology - Engineering
Penn Foster Career School
Scranton, PAWelding Certifications - Welding
Johnson County Community College
Overland Park, KS05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Quality control
- Point of sale operation
- Allergy awareness
- Order management
Timeline
Server
IHOP
02.2020 - 04.2024
Server
Dennys Restaurant
03.2017 - 04.2020
Server
IHOP
01.2012 - 04.2015
CNC Machining - CNC
Penn Foster Career School
Associate In Engineering Technology - Engineering
Penn Foster Career School
Welding Certifications - Welding
Johnson County Community College
Similar Profiles
Dayana JaramilloDayana Jaramillo
Server Hostes at IHOPServer Hostes at IHOP
Debriana McQueenDebriana McQueen
Manager at IHOPManager at IHOP
Fedline JosephFedline Joseph
Crew Chief at IHOPCrew Chief at IHOP
Michael AndersonMichael Anderson
Server at IHOPServer at IHOP
Eileen WhitakerEileen Whitaker
Assistant Coordinator at Garfield County Specialty CourtsAssistant Coordinator at Garfield County Specialty Courts