Kylea Rossiter
Geneva,NY
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Belhurst Castle
Geneva, NY
06.2023 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Delivered appropriate greetings for incoming calls and shared details about the menu items or services provided.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables..
- Built positive relationships with other front-of-house and kitchen staff.
Housekeeper
Geneva On The Lake
Geneva, NY
06.2020 - 06.2023
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Communicated with maintenance team on damages to repair.
- Inspected guest rooms after cleaning to ensure they were presentable.
Education
High School Diploma -
Geneva High School
Geneva, NY06-2022
Skills
- Dining crew workflow optimization
- Table setting arrangements
- Conflict Resolution
- Reservations Coordination
- Relationship Building
- Active Learning
- Server Support
- Strong multitasking
Timeline
Restaurant Hostess
Belhurst Castle
06.2023 - Current
Housekeeper
Geneva On The Lake
06.2020 - 06.2023
High School Diploma -
Geneva High School
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