KYLEA WALKER
Sidney
Summary
Accomplished CLAIM SPECIALIST at STATEFARM, adept in policy interpretation and negotiation, with a strong focus on achieving customer satisfaction. Leveraged analytical skills and proficient use of Microsoft Excel to streamline claim processing, enhancing efficiency by 30%. Renowned for exceptional written and verbal communication, establishing lasting relationships at K&K Clothing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CCU CLAIMS REP
PROGRESSIVE
01.2025 - Current
- Reviewed and processed claims with attention to detail, ensuring compliance with established policies.
- Communicated efficiently with clients to gather necessary information for claim resolution.
- Collaborated with internal teams to expedite claim processing and enhance service delivery.
- Consistently met metrics for not only timely claims processing but accuracy and positive customer experience
GROOMER
IN GOOD HANDS
07.2023 - 01.2025
- Bathed and groomed pets, ensuring comfort and safety during grooming sessions.
- Maintained cleanliness of grooming area and equipment to uphold hygiene standards.
- Assisted in handling pets to minimize stress during grooming procedures.
- Communicated with pet owners regarding grooming services and care recommendations.
CLAIM SPECIALIST TOTAL LOSS
STATEFARM
11.2022 - 07.2023
- Assist Claims Associates with problems
- Complex Claims
- Total Loss Analysis; Proof claim data to ensure appropriate policies are followed in determining what is payable
- Determine coverages
- Systems functions to ensure timely and accurate claim processing
- Direct communication with Insureds and Claimants
- Systems including ECS, databases, Excel to ensure timely claim processing.
Education
ASSOCIATE OF ARTS -
EDISON COMMUNITY COLLEGE
ASSOCIATE OF SCIENCE - undefined
EDISON COMMUNITY COLLEGE
Skills
- Document Control
- Appointment Scheduling
- Policy Interpretation
- Investigation
- Criminology
- Medical Terminology
- Anatomy
- Microsoft Excel
- Negotiation
- Analytical
- Written and Verbal Communication
Certification
Claims Adjuster
Timeline
CCU CLAIMS REP
PROGRESSIVE
01.2025 - Current
GROOMER
IN GOOD HANDS
07.2023 - 01.2025
CLAIM SPECIALIST TOTAL LOSS
STATEFARM
11.2022 - 07.2023
ASSOCIATE OF SCIENCE - undefined
EDISON COMMUNITY COLLEGE
ASSOCIATE OF ARTS -
EDISON COMMUNITY COLLEGE