Kyleah Herrera
Colorado Springs,Colorado
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Working fast on feet to be efficient for customers and associates. Incredibly willing to be helpful whenever needed to provide a calm and organized environment.
Overview
5
5
years of professional experience
Work History
Customer Service/Curbside Pickup
Lowe's Home Improvement
Colorado Springs
04.2023 - Current
- Fulfill online orders as they come in, in an efficient time
- Organizing each order in fulfillment area
- Assisting customers with both in store and curbside pickups
- Lifting and organization of heavy objects
- Spotting associates on machinery safely to ensure order productivity
- Loading items in customers vehicles.
- Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
- Assisted customers with loading and unloading items, ensuring proper care of their belongings.
- Handled challenging situations calmly and professionally, addressing customer concerns effectively.
- Fostered positive working relationships with regular customers.
Processor
Maggie's Farm
Pueblo
07.2022 - 11.2022
- Hand trim plants with care and accuracy
- Package all product to standard of industry/company
- Attention to detail in the plants
- Demonstrate proficiency and organization
- Pack and twist pre rolls
- Thorough cleaning of work station
- Flexibility in performing other farm work.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Pro CSA
Lowe's Home Improvement
Pueblo
11.2021 - 02.2022
- Greet customers and contractors as they walked in the door with a friendly face
- Answer phones in a timely manner and answer questions to best of ability
- Answer phones and complete phone sales while gathering the correct information
- Complete returns and refunds on computer system
- Curate lists of estimates that contractors would request
- Contributed credit card accounts that fit customers project ideas.
Cashier
Walmart
Pueblo West
09.2021 - 11.2021
- Greet customers with a friendly attitude and keep a comfortable environment
- Scan items, organize and bagging to ensure safe transportation
- Cover concerns with customer and help them in the best way possible for that situation
- Watch over customers and handle their concerns to ensure customers felt heard and their situations were handled in an appropriate manner
- Check over receipts and watch for loose items in cart.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Food Service Worker
Wendys Restaurant
Pueblo West, CO
07.2019 - 03.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Diploma -
Pueblo West High School
Pueblo West, CO05.2019
Skills
- Customer service
- Efficiency
- Strong Communication skills
- Time management
- Patience
- Multitasking
- Dependable
- Organization and collaboration
- Problem Solving
- Computer Skills
- Steadiness
- Attention to detail
- Professionalism and Punctuality
- Loading and unloading
- Heavy Lifting
Timeline
Customer Service/Curbside Pickup
Lowe's Home Improvement
04.2023 - Current
Processor
Maggie's Farm
07.2022 - 11.2022
Pro CSA
Lowe's Home Improvement
11.2021 - 02.2022
Cashier
Walmart
09.2021 - 11.2021
Food Service Worker
Wendys Restaurant
07.2019 - 03.2021
Diploma -
Pueblo West High School