Kylee Bertholomey
Piqua,OH
Summary
Compassionate healthcare professional, with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and Skilled at operating within long-term care environments or outpatient centers.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Discover Bank, Member FDIC
Piqua, OH
10.2023 - 01.2026
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed account applications and maintained accurate customer records.
CNA
Rest Haven Nursing Home Inc
Greenville, Ohio
02.2019 - 09.2023
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident rooms and common areas.
- Assisted in mobility and transportation of residents within the facility.
- Communicated effectively with residents, families, and healthcare team members.
- Provided companionship and emotional support to enhance resident well-being.
Education
Troy High School
Troy, OHSkills
- Account management
- Complaint resolution
- Data entry
- Effective communication
- Task prioritization
- Medical terminology
- Assisting residents
- Personal care assistance
- Patient documentation
- Customer relationship management
- Patient care
- Patient transfers
- HIPAA compliance
- Lifting and transferring
- Valid [state] driver's license
Languages
English
Professional
Certification
- CNA
References
References available upon request.
Timeline
Customer Service Representative
Discover Bank, Member FDIC
10.2023 - 01.2026
CNA
Rest Haven Nursing Home Inc
02.2019 - 09.2023
Troy High School