Kylee Bess
Tallahassee,FL
Overview
15
15
years of professional experience
Work History
Patient Access Specialist - Team Lead
Tallahassee Orthopedic Clinic
Tallahassee, FL
01.2019 - Current
- Team Lead, I am support to a team of Patient Access Representatives during daily operations.
- Trainer, I assist with scheduling, shadowing, training, and mentoring new employees.
- Reviewing Team Data, I monitor staff performance and provide feedback to management to improve productivity and accuracy.
- Communication with manager and director of operations.
- Assisting manager and supervisor with daily tasks.
- Team Scheduling
- Customer Service.
- Verifying patients health insurance.
- Schedule, Confirm and reschedule patients appointments.
- Create and update patient charts.
- Route calls to proper departments.
- Schedule referrals.
- I assist with staffing coverage and workflow management during high-call volume periods.
- Book Keeping.
Client Service Specialist
Bradfordville Animal Hospital
Tallahassee, FL
08.2018 - 01.2019
- Customer Service
- Checking patients in/out
- Cash handling/balancing
- Scheduling Appointments
- Emailing and Faxing Documents
- Filing Office Paperwork
- Calling prescriptions into pharmacies
- Build a report with customers to establish a customer clientele.
Receptionist
Pets First Animal Hospital
Fort Myers, FL
11.2017 - 08.2018
- Customer Service
- Checking Patients in/out
- Cash handling/balancing
- Scheduling Appointments
- Emailing/Faxing Documents
- Filing Office Paperwork
- Key Holder
- Build a report with customers to establish a customer clientele.
Client Care Representative
Specialized Veterinary Services
Fort Myers, FL
03.2017 - 11.2017
- Customer Service
- Multitask phone, email, and front facing customer service.
- Book Keeping
- Cash handling/balancing
- Faxing Documents
- Build a report with customers to establish a customer clientele.
Front Desk Supervisor
Pet Paradise
Naples, FL
06.2014 - 03.2017
- Customer Service
- Manage Employees
- Multitask, Phone, Email and front facing customer service
- Key Holder
- Inventory
- Scheduling
- Payroll
- Book keeping
- Cash handling/balancing
- Build report with customers to establish a customer clientele.
Server / Hostess
Multitasking
Bonita Springs, FL
11.2011 - 02.2015
- Customer Service
- Cash handing
- Multitasking
- Food Service
- Up-selling
- Menu knowledge
Timeline
Patient Access Specialist - Team Lead
Tallahassee Orthopedic Clinic
01.2019 - Current
Client Service Specialist
Bradfordville Animal Hospital
08.2018 - 01.2019
Receptionist
Pets First Animal Hospital
11.2017 - 08.2018
Client Care Representative
Specialized Veterinary Services
03.2017 - 11.2017
Front Desk Supervisor
Pet Paradise
06.2014 - 03.2017
Server / Hostess
Multitasking
11.2011 - 02.2015