KYLEE CICCARELLO
Davenport,FL
Summary
Wanting to secure a challenging position within Advent Health to expand my learning, knowledge, and skills. I have a proven track record of success, hard work and dedication. I am accomplished in problem solving and team leadership. I uphold high ethical standards and am honest with supervisors, employees and patients at all times. I demonstrate capability to interact positively with colleagues and management with professionalism and im also dedicated to my quality of work and have strong relationships and trust with senior management. I approach all activities with a positive attitude to deliver on commitments. Frequently exceed expectations of company performance. I have strengths in quick-thinking and im a problem solver who has received accolades for service achievements and exceptional customer service. In conclusion im also an academic achiever with an ability to be self-motivated.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Advent Health Celebration
03.2021 - Current
- Service patients' needs with helping them with scheduling, appointments and maintaining records and accounts.
- I have worked in these fields: urology, orthopedics, OB/GYN, family medicine, pediatrics and bariatrics.
- I also know how to perform referrals and authorization of insurance.
- Knowledge in Medical Records (HIM). Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Meeting Dashboard requirements
- Working towards getting abandonment rate down to under 5% on Five9.
- Closing all open referrals to meet 100% closure rate.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Proficient in EPIC software program.
- Strong written and communication skills.
- Leadership, teamwork and professional development.
- Strong organization and problem-solving abilities.
- Active listening and creative thinking abilities.
- Workques, inbaskets, referral process and scheduling.
- Exposure to surgery scheduling.
- Medical terminology, diagnosis codes, knowledge of CPT coding.
Customer Service Staff Member
Publix
03.2019 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responsibilities include preparing and verifying daily store deposits, register reconciliations and making daily tills.
- Western union and money order processing and lottery sales with book settlements.
- Team lead for front end service staff, of over 30 people.
Customer Service Cashier
Publix
03.2016 - 05.2019
- Providing exemplary customer experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Paid Internship for Graphic Design
ASAP Prints
05.2016 - 07.2016
- Utilized Adobe Indesign and photoshop.
- Created original artwork for range of print, web and video projects.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Education
Bachelor of Science - Health Services Administration
Keiser University
Lakeland, FL08.2024
Associate of Arts - General Studies
Keiser University
Lakeland, FL2020
Skills
- Records Maintenance
- Information Assurance
- Reminder Calls
- Bookkeeping Support
- Critical Thinking
- Front Desk Operations
- Medical Records Management
- Patient Callbacks
Timeline
Medical Receptionist
Advent Health Celebration
03.2021 - Current
Customer Service Staff Member
Publix
03.2019 - 05.2021
Paid Internship for Graphic Design
ASAP Prints
05.2016 - 07.2016
Customer Service Cashier
Publix
03.2016 - 05.2019
Bachelor of Science - Health Services Administration
Keiser University
Associate of Arts - General Studies
Keiser University
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