Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Colman

Slidell,LA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

7
7
years of professional experience

Work History

Sales Manager

Club Pilates Franchise LLC
08.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Managed over 50 customer calls per day and increased sales revenue by 10.50%.
  • Implemented systems and procedures to increase sales.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Sales Associate

Club Pilates Franchise LLC
08.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Studio Manager

Pure Barre Mandeville
06.2021 - 02.2022
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Utilized ClubReady software to process billing and payments for services and goods between company, clients and vendors.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

Tutoring Assistant

A+ H.E.L.P. Mandeville
08.2019 - 03.2020
  • Worked closely with students in grades K through 12, helping to develop math history and essay writing skills.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Collaborated with students to identify educational goals and initiated strategies to keep plans on track.
  • Creating comfortable tutoring environment conducive to learning.
  • Provided one-on-one and group tutoring instruction for over 6 students.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Quizzed students on learning materials and used special techniques to help in subject matter recall.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
  • Recorded student progress and tutoring session details.
  • Communicated with teachers to provide students with comprehensive support.

Sales Associate

Forever 21
08.2017 - 11.2017
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales

Customer Experience Sales Floor Associate

Kids and Family Arena
10.2016 - 05.2017
  • Provided nurturing and appropriate environment for children ranging in age from 0 to 13.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained organized and clean party room and play areas.
  • Implemented and encouraged membership sales with customers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Education

Some College (No Degree) - Nursing R.N.

Southeastern Louisiana University
Hammond, LA

Some College (No Degree) - Business Administration

Delgado Community College
New Orleans, LA
12.2022

Skills

  • Sales Expertise
  • Coaching and Mentoring
  • Multitasking
  • Telephone etiquette
  • Friendly, positive attitude
  • Fitness education
  • Human anatomy understanding
  • Time management
  • Issue and conflict resolution
  • Communication
  • Organizational skills

Timeline

Sales Manager

Club Pilates Franchise LLC
08.2023 - Current

Sales Associate

Club Pilates Franchise LLC
08.2022 - 08.2023

Studio Manager

Pure Barre Mandeville
06.2021 - 02.2022

Tutoring Assistant

A+ H.E.L.P. Mandeville
08.2019 - 03.2020

Sales Associate

Forever 21
08.2017 - 11.2017

Customer Experience Sales Floor Associate

Kids and Family Arena
10.2016 - 05.2017

Some College (No Degree) - Nursing R.N.

Southeastern Louisiana University

Some College (No Degree) - Business Administration

Delgado Community College
Kylee Colman