Kylee Gillespie
cumming,ga
Summary
Dynamic professional with a proven track record at Big D's BBQ, excelling in cross-functional team management and exceptional customer service. Expert in fostering customer and supplier relationships, enhancing team efficiency, and driving promotional support. Skilled in verbal and written communication, achieving goals within tight deadlines, and significantly improving customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Big D's BBq
02.2023 - 11.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Host
Red Robin
11.2022 - 02.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Platos's Closet
07.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Kid to Kid
07.2021 - 07.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Education
Forsyth Central High School
Cumming, GA05-2023
Skills
- Verbal and written communication
- Cross-functional team management
- Promotional support
- Exceptional customer service
- Telephone reception
- Hospitality and accommodation
Timeline
Manager
Big D's BBq
02.2023 - 11.2024
Host
Red Robin
11.2022 - 02.2023
Sales Associate
Platos's Closet
07.2022 - 11.2022
Sales Associate
Kid to Kid
07.2021 - 07.2022
Forsyth Central High School
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