Kylee Graham
North Las Vegas,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Kreedom Eyewear
08.2022 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Transaction Coordinator/Office Manager
The Brendan King Group @ Simply Vegas
09.2020 - 02.2022
- Real Estate Made Simple
- Correspond with Clients, Vendors for each transaction
- Ordered Inspections; Ensured that Contingencies were met
- Drafted and Assembled Transaction Documents, Developed and Maintained Client Mailing Lists
- Wrote and Prepared Newsletters, advertising, flyers.
Realtor/Certified Property Manager
Coldwell Banker/Sothebys/Village Reservations
10.2010 - 06.2020
- Luxury Real Estate and Property Management in the Big Bear area
- Transmit listings and update the Multiple Listing Service
- Create and establish relationships with clients and vendors
- Scheduled routine inspections and arranged for repairs found on property during escrow/lease
- Coordinated weekly office meetings and informed agents as well as Broker of any new information updates from the National Association of Realtors (NAR) and/or from the Department of Real Estate (DRE)
- Integrated paperless filing system using a web-based platform.
Bank Teller #2/Westamerica Bancorp.
Clearlake, CA
03.2005 - 11.2008
- Westamerica Bank is a regional community bank with over 80 branches and 2 trust offices in 21 Northern and Central California counties
- Processed and recorded routine transactions for bank customers such as: account withdrawals, check cashing, savings bonds, loan payments and money transfers
- Accessed the vault, verified cash balances, and oversaw large cash transactions
- Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Recorded all transactions in a timely manner to ensure the compliance of banking policies.
Education
High School Diploma -
Castle High School
Kaneohe, HI06.1999
Skills
- Advertising/Marketing
- Front-Desk Reception
- Social Media Support
- Database Administration
- Office Management
- Event Management
- Travel Coordination
- Executive Support
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Telephone Etiquette
- Customer Relationship Management
- Customer Order Management
- Data Entry
- Computer Proficiency
- Professional telephone demeanor
- Follow-up skills
- Clerical Support
- Microsoft Outlook
- Prioritization
- Administrative Support
Accomplishments
- President's List Honors, 02/2010, Kaplan University
- Dean's List Honors, 04/2010, Kaplan University
- Dean's List Honors, 07/2010, Kaplan University
- Achievements/Tasks
Additional Information
Over 20 Years of Customer Service Experience
Timeline
Customer Service Specialist
Kreedom Eyewear
08.2022 - Current
Transaction Coordinator/Office Manager
The Brendan King Group @ Simply Vegas
09.2020 - 02.2022
Realtor/Certified Property Manager
Coldwell Banker/Sothebys/Village Reservations
10.2010 - 06.2020
Bank Teller #2/Westamerica Bancorp.
Clearlake, CA
03.2005 - 11.2008
High School Diploma -
Castle High School
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