Kylee Green
Acworth,GA
Summary
Experienced with developing and delivering barista training programs tailored to individual and team needs. Utilizes effective communication and hands-on training methods to ensure skill mastery and consistency in service. Track record of fostering teamwork, improving operational efficiency, and maintaining high standards of customer service.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
01.2025 - Current
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Shift Supervisor
Starbucks
08.2024 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
02.2022 - 08.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Data Entry Clerk
Customs Services and Solutions
04.2021 - 01.2022
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA12-2026
No Degree -
Georgia Highlands College
Rome, Georgia, GA08-2023
High School Diploma -
Robert S. Alexander Comprehensive High School
Douglasville, GA05-2023
Skills
- Staff coaching
- Leadership experience
- Training background
- Time management
- Problem-solving
- Decision-making
- Team collaboration
- Clear communication
Timeline
Barista Trainer
Starbucks
01.2025 - Current
Shift Supervisor
Starbucks
08.2024 - Current
Barista
Starbucks
02.2022 - 08.2024
Data Entry Clerk
Customs Services and Solutions
04.2021 - 01.2022
Bachelor of Science - Psychology
Kennesaw State University
No Degree -
Georgia Highlands College
High School Diploma -
Robert S. Alexander Comprehensive High School