Kylee Grew
Tropical Smoothie Cafe
Greensburg,PA
4
years of professional experience
Dynamic Shift Leader with a strong focus on customer satisfaction, team leadership, and effective communication. Proven track record in staff training and problem resolution, committed to enhancing operational efficiency.
Work History
Shift Leader/ Training Manager
3 Years 11 Months- Trained and mentored new staff on customer service protocols and smoothie preparation techniques.
- Oversaw daily operations, ensuring smooth workflow and optimal team performance.
- Enhanced customer satisfaction by addressing concerns and providing prompt resolutions.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Created Training manuals for both crew members and shift leaders
- opened/closed the store
- managed catering orders
- Monitored food safety standards, ensuring compliance with health regulations and guidelines.
- Collaborated with management to develop promotional strategies that increased sales during peak hours.
Education
- Special Education
High School Diploma
Skills
Customer service management
Inventory management
Staff training
Training assistance
Sales and upselling
Cash handling
Training support
Creative problem solving
Team collaboration
Team collaboration
Customer service focus
Work delegation
Sales strategy development
Timeline
Shift Leader/ Training Manager
Tropical Smoothie Cafe
09.2022 - 08.2026Read More
University of Pittsburgh At Greensburg
from Special Education
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Hempfield Area Senior Highschool
High School Diploma
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