Kylee Gullings
Billings,MT
Summary
Compassionate and dependable professional with extensive experience in customer service, bartending, and healthcare. Proven ability to communicate effectively and provide support while respecting individual needs. Skilled in maintaining a safe environment and assisting with daily tasks. Eager to contribute strong work ethic and positive attitude to a team dedicated to quality care.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Housekeeping Room Attendant
Woodspring Suites
Billings, Montana
09.2026 - Current
- Cleaned guest rooms using approved housekeeping standards
- Sanitized bathrooms, sinks, and high-touch surfaces
- Changed linens and restocked room supplies
- Vacuumed carpets and mopped hard floors
- Inspected cleaned guest rooms to ensure readiness for guest arrival
- Assisted guests with inquiries and requests, enhancing their overall experience
- Reported maintenance issues to supervisory staff for timely resolution
- Followed safety procedures and facility cleanliness guidelines
General Laborer
WWSO Contracting
Great Falls, MT
03.2024 - 10.2025
- Loaded and unloaded materials and equipment, transporting them to work sites to support project progress.
- Prepared and cleaned job sites, removed debris, and maintained safe work environment to ensure team safety and compliance.
- Preparing and cleaning job sites, removing debris, and maintaining a safe work environment.
- Prioritized attention to detail to enhance overall work quality. during tasks to ensure quality work.
- Completed all job responsibilities with careful attention to detail.
- Demonstrated expertise in various construction techniques and tools.
- Skills and Qualifications
Bartender/Server
Ike & Susans Lounge & Casino
Great Falls, MT
04.2021 - 03.2024
- Mix, garnish, and serve beverages, including cocktails, beers, and wines
- Greet customers and take drink orders, providing recommendations based on preferences
- Engaged guests to enhance experience while efficiently managing multiple orders
- Verify customer identification and ensure compliance with state and local alcohol laws
- Handle cash, credit, and debit transactions accurately and balance cash registers
- Restocked bar supplies including ice, mixers, and glassware to ensure readiness for service such as ice, mixers, garnishes, and glassware.
- Maintained clean, organized bar area by washing glasses and utensils regularly
- Trained staff, created cocktail menus, and oversaw daily operations as lead bartender
- Understood various cocktails, beverages, and operational bar equipment
- Obtained certifications such as TIPS or ServSafe Alcohol for compliance
- Outlined relevant skills and qualifications for bartending roles
Cashier/Customer Service
Albertsons
Great Falls, MT
08.2019 - 08.2021
- Greet customers in a friendly and professional manner.
- Process transactions using cash registers, self-checkout systems, and payment terminals.
- Assist customers with questions about products, promotions, and store locations.
- Promoted store loyalty programs and special offers, driving customer participation and retention.
- Monitor customer flow and call for assistance when lines become busy.
- Follow company policies regarding cash handling, age-restricted sales, and loss prevention.
- Stocked shelves and processed returned merchandise.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed accurate counting and balancing of cash tills at the end of shifts.
Bartender/Waitress
Dels Bar
Somers, MT
06.2016 - 08.2019
- Greeted customers and took drink and food orders, tailored recommendations to enhance satisfaction
- Mix, garnish, and serve beverages, including cocktails, beers, and wines
- Entertain and engage guests to enhance their experience while managing multiple orders.
- Verify customer identification and ensure compliance with state and local alcohol laws
- Engaged guests through entertainment and attentive service while efficiently managing multiple orders
- Utilized understanding of cocktails, beverages, and bar equipment to enhance guest experience.
- Exhibited strong multitasking abilities while providing customer service and effective communication.
- Displayed physical stamina during long shifts in fast-paced restaurant environments.
- Certifications like TIPS or ServSafe Alcohol may be required
Cashier
Town Pump
Great Falls, MT
08.2014 - 01.2016
- Delivered friendly and efficient customer service, enhancing customer satisfaction.
- Operate the cash register and process cash, credit card, check, and other payments.
- Answer customer questions and resolve complaints.
- Provided exceptional customer service to enhance shopping experience.
- Follow cash-handling procedures and store policies.
- Keep the store clean and well-maintained.
- Ensured safety and security protocols were followed in the store.
- Maintain store safety and security standards.
- Monitored for shoplifting and suspicious activity, maintaining store security and reducing loss.
- Oversee store operations, facilitating effective workflow and customer service.
- Checked in vendors and restocked products.
- Stock shelves, coolers, and displays.
- Price, rotate, and organize merchandise.
- Complete shift duties and inventory-related tasks.
- Counted and balanced cash registers at the end of each shift to ensure accuracy.
- Ability to assist and answer customer inquiries
Education
GED (High School) -
Columbus High School
Billings, MT 08.2012 - 04.2016
Skills
- Excellent problem solving skills
- Situational awareness,
- Ability to follow direction effectively
- Kind and compassionate
- Quick learner
- Willingness to adapt
- Emotional intelligence
- Conflict resolution
- Computer literacy
- Communication skills
- Very dedicated and driven
- Table service
- Menu knowledge
- Point of sale
- Food safety
- Cash handling
- Guest relations
- Shift coordination
- Room sanitation
- Bathroom disinfection
- Linen management
- Customer communication
- Attention to detail
- Order accuracy
- Beverage preparation
- Tip calculation
- Greeting guests
- Time management
- Order entry
Timeline
Housekeeping Room Attendant
Woodspring Suites
09.2026 - Current
General Laborer
WWSO Contracting
03.2024 - 10.2025
Bartender/Server
Ike & Susans Lounge & Casino
04.2021 - 03.2024
Cashier/Customer Service
Albertsons
08.2019 - 08.2021
Bartender/Waitress
Dels Bar
06.2016 - 08.2019
Cashier
Town Pump
08.2014 - 01.2016
GED (High School) -
Columbus High School
08.2012 - 04.2016