KYLEE JOHNSON
Grantsville,UT
Summary
Committed to ensuring satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address needs effectively.
Overview
9
9
years of professional experience
Work History
Inventory Control Specialist
Alliance Industrial Solutions
11.2022 - Current
- Managed inventory by performing physical counts, identifying variances and reconciling records
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
- Investigated and resolved variances with inventory records.
- Input provider information into databases.
- Review and organize files for accuracy and completeness in preparation for assignment
- Completed physical inventory counts each month.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Quality Control Inspector
Purple
08.2020 - 11.2022
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Recommended improvement measures to production process to meet quality control standards.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Sales Associate
Riverton Hardware & Concrete Supply
02.2016 - 08.2020
- Delivered exceptional customer service through direct communication with clients and team members
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Developed trusting relationships with customers by making personal connections
- Assessed customer needs to provide assistance and information on product features
- Sold various products by explaining unique features and educating customers on proper application or usage
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Productive Dental Assisting
Dental Fundamentals
Salt Lake City, UT05.2019
High School Diploma -
Riverton High School
Riverton, UT05.2017
Associate of Science in Criminal Justice - undefined
Salt Lake Community College
12.2016
Skills
- Product and Service Knowledge
- Multitasking and Prioritization
- Strong organizational and time management skills
- Understanding Customer Needs
- Discrepancy Resolution
- Database Updating
- Appointment Scheduling
- Ability to learn and use a database
- Paperwork Processing
- Data Entry
Timeline
Inventory Control Specialist
Alliance Industrial Solutions
11.2022 - Current
Quality Control Inspector
Purple
08.2020 - 11.2022
Sales Associate
Riverton Hardware & Concrete Supply
02.2016 - 08.2020
No Degree - Productive Dental Assisting
Dental Fundamentals
High School Diploma -
Riverton High School
Associate of Science in Criminal Justice - undefined
Salt Lake Community College
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