Kylee Madinger
Zanesville,OH
Summary
Dynamic Manager with a proven track record at Dairy Queen Store, enhancing customer satisfaction and team performance through effective communication and time management. Excelled in cross-functional teamwork and problem-solving, significantly improving service delivery and staff efficiency. Demonstrates a positive attitude and reliability, adept at multitasking and prioritizing tasks to meet challenging deadlines.
Overview
6
6
years of professional experience
Work History
Manager
Dairy Queen Store
07.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Dental Assisting
Mideast
Buffalo Oh05.2020
Skills
- Time Management
- Verbal and written communication
- Cross-Functional Teamwork
- Customer Service
- Effective Communication
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Work Planning and Prioritization
- Reliability
Timeline
Manager
Dairy Queen Store
07.2018 - Current
Dental Assisting
Mideast
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