Kylee Mendoza
Mililani Town,HI
Summary
I've been working in retail with three years of experience in sales. It has been such an enjoyable experience meeting new people and building salesmanship experience. As grateful as I am for that period of my life. I want to expand my horizons and get out of my comfort zone. Growing up I was always involved with animals. Whether it was playing with our dogs, playing with the neighbor's cats, taking in pet chameleons we found in our backyard, or nursing an abandoned baby bird. I recently got a fur baby of my own and she's made my life change for the better by giving me motivation to do what I really want to do, which is helping animals. Also, life with her has given me a chance to see the true responsibilities as a pet owner. What goes on behind the scenes, the good and the bad. Nerveless, I wouldn't have it any other way, she's my whole world. Sometime in the near future, I plan on furthering my education with Penn Foster to complete the veterinary technician program and pass the VTNE. I am optimistic for what's to come in the future. I am really excited for my new journey! I can't wait to pursue a career in the animal field and take on such meaningful purpose.
Overview
2
2
years of professional experience
Work History
Store Manager
Pipe Dreams Surf Co.
Honolulu, HI
01.2022 - 09.2023
- Provided positive and inviting first impressions to all new faces I've met and warm welcome backs! To existing customers I've built connections with.
- Worked the register/computer and dealt with transactions, customer exchanges and store credit purchases
- Organized racks and shelves to maintain the store's visual appeal, while maintaining engagement with the customers, and promoting new sales we had going on or new merchandise we got in.
- Prepared merchandise for sales floor by taking inventory and creating tags and printing them, tagging and putting sensors on them before putting out.
- Rotated stock and restocked shelves and racks to maintain product availability.
- Answered customer questions truthfully about sizing, accessories, and merchandise care
- Made sure the store was presentable always cleaning and organizing workspace when there was down time.
- Checked inventory and emailed restock lists of what products we were beginning to run low on. In our group emails I made sure I specified which products did well and what isn't doing well with our target audience. I take what the customers say into consideration and I do what I can to voice their highly requested recommendations.
- Handled customer relation issues with a compassionate attitude towards them, enabling resolutions or finding alternative solutions to the best of my ability.
Sales Associate
Pipe Dreams Surf Co.
Pearl City, HI
10.2021 - 01.2022
- Greeted customers, told them the sale and made sure I checked in on them every once in a awhile and made sure they knew I was there to help in any way and answer any questions that they had.
- Mainly worked the floor and was there rearranging merchandise and made sure the floor was always neat and presentable.
- Good at observing customers and "reading the room" Looking out for what they might be interested in and not being so assertive just giving them friendly suggestions and product knowledge.
- Merchandising: restock, back stocking , and change displays.
Education
High School Diploma -
Mililani High School
Mililani Town, HI05-2019
Skills
- Customer Service
- Problem-Solving Skills
- Multi-Tasking
- Team Player
- Adaptable
- Organization
Timeline
Store Manager
Pipe Dreams Surf Co.
01.2022 - 09.2023
Sales Associate
Pipe Dreams Surf Co.
10.2021 - 01.2022
High School Diploma -
Mililani High School
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