Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Moreno

Canyon Lake,CA

Summary

Dedicated Banquet Captain with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Receptionist

Enivous Nail Bar
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Banquet Captain

Canyon Lake Property Owners Association
05.2021 - Current
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Improved overall service quality by conducting regular staff training sessions and performance evaluations.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Education

High School Diploma -

Temescal Canyon High School
Lake Elsinore, CA
06.2022

Skills

  • Technical Support
  • Project Coordination
  • Scheduling
  • Time Management
  • Organization Skills
  • Staff Management
  • Customer and Client Relations
  • Tech-Savvy
  • Customer/Client Relations
  • Service-Oriented Mindset
  • Telephone Skills
  • Greeting and Seating Clients

Timeline

Receptionist

Enivous Nail Bar
01.2023 - Current

Banquet Captain

Canyon Lake Property Owners Association
05.2021 - Current

High School Diploma -

Temescal Canyon High School
Kylee Moreno