Kylee Nicholas Goans
Naperville,IL
Summary
Dynamic and results-driven professional with extensive experience at FOOD+BEER, excelling in high-volume dining environments. Proven ability to train staff and enhance customer satisfaction through exceptional service and strong multitasking skills. Proficient in POS systems and committed to maintaining culinary excellence while fostering a positive dining experience.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Server
Two Brothers Brewing
Warrenville, Illinois
10.2024 - Current
Server
FOOD+BEER
Bradenton, FL
11.2024 - 06.2025
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
Expo/Lead Expo
Woody's River Roo
Ellenton, FL
03.2024 - 10.2024
- Managed multiple orders during peak hours, prioritizing tasks to minimize customer wait times.
- Collaborated with the kitchen team to address discrepancies in food orders, enhancing customer satisfaction.
- Trained new kitchen expediters on standard operating procedures for efficient service operations.
- Performed regular inspections of plated dishes to verify accuracy and quality standards.
- Coordinated food orders between kitchen and front-of-house staff, ensuring timely meal delivery.
- Monitored food quality and presentation to uphold restaurant's reputation for culinary excellence.
Food Runner
Woody's River Roo
Ellenton, FL
02.2024 - 10.2024
- Delivered food orders promptly from kitchen to customers' tables, ensuring accuracy in service.
- Collaborated with servers and kitchen staff to prioritize deliveries based on customer preferences.
- Adapted swiftly to changing customer needs and restaurant procedures during peak hours.
- Communicated with kitchen team to guarantee precise order preparation and timely delivery.
- Checked orders meticulously for accuracy before delivering to customers.
- Managed multiple tasks concurrently during busy periods while upholding professionalism.
Hostess
THE SANDBAR
Anna Maria, FL
02.2023 - 04.2024
- Warmly greeted guests upon arrival and departure, maintaining eye contact and genuine smiles.
- Escorted guests to dining areas, presenting menus and announcing the waiter's name.
- Utilized visual cues to seat guests based on preferences in bar or dining areas.
- Answered incoming calls, offering prompt and appropriate service.
- Managed guest flow with accurate wait times for dining and bar areas.
- Efficiently attended to special guest needs and requests.
- Adhered to sanitation, safety, and alcohol control policies for patron protection.
- Assisted dining room staff by setting tables, clearing dishes, and serving beverages.
Education
Bachelor's Degree - Criminology
Northern Illinois University
DeKalb, IL05-2027
Associate of Arts - Criminal Justice
State College of Florida-Manatee-Sarasota
Bradenton, FL06.2025
High school diploma -
St. Charles East High School
Saint Charles, IL06.2022
Skills
- Cashiering and POS
- Customer service and support
- Food and beverage service
- Host/Hostess experience
- Retail sales expertise
- Kitchen operations
- High volume dining
- Server training
- Strong work ethic
- Dining customer service
- Allergy awareness
- Food running
- Liquor, wine, and food service
Certification
Illinois Basset Certification - August 2025
Timeline
Server
FOOD+BEER
11.2024 - 06.2025
Server
Two Brothers Brewing
10.2024 - Current
Expo/Lead Expo
Woody's River Roo
03.2024 - 10.2024
Food Runner
Woody's River Roo
02.2024 - 10.2024
Hostess
THE SANDBAR
02.2023 - 04.2024
Bachelor's Degree - Criminology
Northern Illinois University
Associate of Arts - Criminal Justice
State College of Florida-Manatee-Sarasota
High school diploma -
St. Charles East High School