Kylee Nichols
Edmond,OK
Overview
4
4
years of professional experience
Work History
Front of House Shift Leader
Chicken Shack
02.2024 - Current
- Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
- Managed staff scheduling and training, resulting in a well-prepared and cohesive team.
- Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
- Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
- Collaborated with management to establish performance metrics, setting high standards for the team''s success.
Server
Chicken Shack
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Chicken Shack
08.2021 - 01.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor Of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OK07.2026
Associates Of Arts - Criminal Justice
Rose State College
Midwest City, OK12.2024
Skills
- Team management
- Shift planning
- Team motivation
- Complaint handling
- Reservation handling
- Task delegation
- Health and safety regulations
- Staff supervision
- Teamwork and collaboration
Timeline
Front of House Shift Leader
Chicken Shack
02.2024 - Current
Server
Chicken Shack
01.2023 - Current
Food Runner
Chicken Shack
08.2021 - 01.2023
Bachelor Of Arts - Criminal Justice
University of Central Oklahoma
Associates Of Arts - Criminal Justice
Rose State College