Overview
Work History
Education
Skills
Timeline
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Kylee Nichols

Edmond,OK

Overview

4
4
years of professional experience

Work History

Front of House Shift Leader

Chicken Shack
02.2024 - Current
  • Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
  • Managed staff scheduling and training, resulting in a well-prepared and cohesive team.
  • Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
  • Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
  • Collaborated with management to establish performance metrics, setting high standards for the team''s success.

Server

Chicken Shack
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Runner

Chicken Shack
08.2021 - 01.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Bachelor Of Arts - Criminal Justice

University of Central Oklahoma
Edmond, OK
07.2026

Associates Of Arts - Criminal Justice

Rose State College
Midwest City, OK
12.2024

Skills

  • Team management
  • Shift planning
  • Team motivation
  • Complaint handling
  • Reservation handling
  • Task delegation
  • Health and safety regulations
  • Staff supervision
  • Teamwork and collaboration

Timeline

Front of House Shift Leader

Chicken Shack
02.2024 - Current

Server

Chicken Shack
01.2023 - Current

Food Runner

Chicken Shack
08.2021 - 01.2023

Bachelor Of Arts - Criminal Justice

University of Central Oklahoma

Associates Of Arts - Criminal Justice

Rose State College
Kylee Nichols