Kylee Payne
Overview
2027
2027
years of professional experience
Work History
CTQ Auditor, Quality/Document Control Assistant
Lakeside Book Company
Harrisonburg, Virginia
06.2021 - Current
- Conducted audits across multiple manufacturing areas to identify quality defects in manufacturing processes and finished products.
- Conducted internal audits to assess compliance with ISO 9001:2015 standards and regulations.
- Compiled and shared detailed reports on audit findings.
- Aided in the transition to a new Quality Management system by reviewing documents such as Work Instructions, Job Aids, Process Flowcharts, etc, for accuracy and completeness.
- Assisted the EHS manager in performing safety audits and organizing previous reports.
Stable Hand
Lighthorse Farm Equestrian Center
Linville, Virginia
05.2022 - 07.2022
- Fed and cared for horses, ensuring adherence to established routines for optimal health.
- Cleaned stalls and organized supplies, maintaining a clean and safe environment.
- Assisted with putting up hay and general yard work.
Cashier/Self Checkout Host
Walmart
Harrisonburg, Virginia
2020 - 06.2021
- Operated cash register, processed transactions, and different modes of payment accurately and efficiently to enhance customer experience.
- Assisted customers with product inquiries and aided in finding products to ensure customer satisfaction.
- Provided exceptional customer service by actively listening and engaging with customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained the cleanliness and organization of the checkout area.
- Assisted management with various tasks to support operations.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Assisted customers with self-checkout machines and provided technical support.
- Trained new employees on how to use the self-checkout machines and cash registers properly.
- Monitored the self-checkout area, answered any questions or concerns customers had, and reported any concerns to management in a professional manner.
Volunteer
Ride With Pride
Staunton, Virginia
03.2021 - 06.2021
- Assisted with therapeutic horsemanship lessons for children with disabilities and trauma recovery.
- Worked directly with children during lessons by handling horses and providing support and encouragement during the lesson to provide a positive experience.
- Cared for and groomed horses before and after rides to ensure their readiness and well-being.
Intern
Dayton Animal Clinic
Dayton, Virginia
01.2021 - 05.2021
- Assisted veterinarians during examinations and procedures by properly restraining animals for safe handling and treatment.
- Maintained the cleanliness and organization of the clinic environment.
- Cleaned and sterilized exam rooms between appointments.
- Assisted with the dispensing of medications when needed.
Restaurant Hostess
Cracker Barrel
Harrisonburg, Virginia
2019 - 2020
- Greeted customers and escorted them to their tables, ensuring a positive dining experience.
- Coordinated waitlists, informed guests of estimated wait times, and special requests for large parties to optimize seating efficiency.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Maintained the cleanliness of the host area and restocked supplies as needed.
- Assisted servers in clearing off tables during busy hours to minimize wait times and keep operations flowing.
Education
Bachelor of Science - Biology
James Madison University
Harrisonburg, VA05-2026
High School Diploma -
Broadway High School
Broadway, VA06-2021
Certified Veterinary Assistant -
Massanutten Technical Center
Harrisonburg, VA06-2021
Skills
- Quality assurance
- Critical thinking
- Customer Service
- Communication
- Ability to work under pressure
- Excel, Word, PowerPoint, and Outlook proficient
Timeline
Stable Hand
Lighthorse Farm Equestrian Center
05.2022 - 07.2022
CTQ Auditor, Quality/Document Control Assistant
Lakeside Book Company
06.2021 - Current
Volunteer
Ride With Pride
03.2021 - 06.2021
Intern
Dayton Animal Clinic
01.2021 - 05.2021
Cashier/Self Checkout Host
Walmart
2020 - 06.2021
Restaurant Hostess
Cracker Barrel
2019 - 2020
Bachelor of Science - Biology
James Madison University
High School Diploma -
Broadway High School
Certified Veterinary Assistant -
Massanutten Technical Center