Kylee Wagemaker
Starbucks
Ventura,CA
6
years of professional experience
Dynamic leader and seasoned Barista Trainer at Starbucks, adept in coffee expertise and sales promotion, significantly enhanced trainee performance and sales through innovative mentoring. Skilled in POS system operation and fostering team collaboration, consistently delivered exceptional customer satisfaction. Demonstrated commitment to excellence and continuous improvement in fast-paced environments.
Work History
Barista Trainer
5 Years 11 Months- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Provided coaching and mentoring to employees.
- Controlled line and crowd with quick, efficient service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Worked effectively in fast-paced environments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Assistant Store Manager
1 Year 1 Month- Completed routine store inventories.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Exhibited excellent people skills during interaction with employees and customers.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
State Board License - Cosmetology
Skills
Leadership experience
Health and safety compliance
Cleanliness standards
Barista mentoring
Coffee expertise
POS System Operation
Supply Ordering
Sales Promotion
Specialty beverages knowledge
Friendly and outgoing
Timeline
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