Kylee Zagas
Lehi,UT
Summary
Friendly and dependable customer support professional with over 8 years of experience helping people over the phone, email, and chat. Skilled in managing orders, solving problems, and keeping things organized in fast-paced environments. Known for being patient, detail-oriented, and quick to learn new systems. Ready to bring a positive attitude and strong work ethic to a team that values great service like Awardco.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant ll
University of Utah Hospital and Clinics
Salt Lake City, UT
08.2016 - 11.2021
- Processed prior authorizations for medications and procedures, using CPT and diagnosis codes to ensure approvals.
- Worked closely with providers to document accurate patient visit details and transcribe medical information in EPIC.
- Coordinated with pharmacies and insurance providers to troubleshoot claim denials and accelerate approval times.
- Scheduled follow-ups and managed multi-screen workflows to support patient care delivery.
Certified Medical Assistant / Administrative Assistant
Salson Clinic
West Jordan, UT
08.2014 - 07.2016
- Handled administrative duties including insurance verification, billing, and appointment scheduling.
- Supported front desk operations: patient intake, appointment booking, and insurance verification.
- Documented clinical notes, handled billing and scheduling across multiple provider schedules.
- Educated patients on processes, guided them through forms, and coordinated follow-ups.
Customer Service & Sales Specialist
Musician’s Friend
Draper, UT
10.2011 - 08.2014
- Provided high-volume support across phone, email, and chat with an emphasis on issue resolution and client satisfaction.
- Consistently ranked among the top sales performers, balancing customer engagement with administrative accuracy.
- Collaborated with QA team to uphold communication and documentation standards.
Customer Service & Sales Specialist
Rue 21
Sandy, UT
11.2009 - 10.2011
- Delivered friendly, efficient service in a fast-paced, customer-facing environment ensuring smooth daily operations.
- Balanced front-end duties such as answering questions, processing transactions, and assisting with returns.
- Supported store documentation and inventory updates, reinforcing accuracy and detail awareness.
Education
Associate of Science -
Eagle Gate College
Murray, UT08.2015
Medical Esthetics Certification -
National Institute of Medical Aesthetics
South Jordan, UT04.2013
Skills
- Microsoft Excel
- Problem Solving
- Adaptive and Tech-Savvy
- Friendly and Personable
- Time Management
- Self-directed
- Team collaboration
- Active listening
- Verbal and written communication
References
Available Upon Request
Timeline
Certified Medical Assistant ll
University of Utah Hospital and Clinics
08.2016 - 11.2021
Certified Medical Assistant / Administrative Assistant
Salson Clinic
08.2014 - 07.2016
Customer Service & Sales Specialist
Musician’s Friend
10.2011 - 08.2014
Customer Service & Sales Specialist
Rue 21
11.2009 - 10.2011
Associate of Science -
Eagle Gate College
Medical Esthetics Certification -
National Institute of Medical Aesthetics