KYLEE PALMA
Walnut Creek,CA
Summary
Professional with focus on public safety and dispatch operations. Known for effectively managing emergency communications and ensuring timely responses. Reliable team player and adaptable leader with strong organizational and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Public Safety Dispatcher
Santa Clara Police Department
Santa Clara, CA
12.2022 - Current
- Coordinated emergency response efforts among law enforcement, fire departments, and medical services.
- Monitored multiple communication channels to ensure timely dispatch of resources and personnel.
- Implemented standard operating procedures to enhance response efficiency and accuracy during critical incidents.
- Trained new dispatchers on system operations, protocols, and emergency response techniques.
- Collaborated with management to refine dispatch processes, enhancing overall public safety outcomes.
- Managed Payroll
- Managed and maintained training and staffing for Police, Fire, EMS operations for Levi Stadium
- Dispatch founder and Team Leader for Santa Clara PD Special Response Team
Public Safety Dispatcher II
Santa Clara Police Department
Santa Clara, CA
09.2016 - Current
- Operate police, fire and medical services for the City of Santa Clara by receiving and dispatching emergency and non-emergency services for the public
- Operate multiple computer databases, phone/radio procedures pertaining to daily public safety operations while coordinating and maintaining various department personnel and equipment
- Special Assignments:
- Member of the SCPD Tactical Dispatch Team
- Member of the SCPD Communication Training Team
- Member of the SCPD Recruiting Team
- Member of the SCPD Policy and Procedure Committee
- Unit 10 Union Representative
Police Dispatcher/Assistant
Walnut Creek Police Department
Walnut Creek, CA
07.2013 - 09.2016
- Operate police communications for the City of Walnut Creek, utilizing various equipment such as CAD, computer terminal, telephone, and radio, to include jurisdictional databases simultaneously
- Perform the majority of all record functions, to include entering and updating warrants, restraining orders, ticket citations, pawns, vehicle entries, stolen property, officer safety records, and premise history information
- Special Assignments:
- Member of the Central County Regional SWAT Tactical Dispatch Team
- Member of the WCPD Communications Training Team
- Member of the WCPD Recruiting Team
- Member of the WCPD Social Media Team
Event Manager and Administrative Analyst/Assistant
Sacramento Sports Commission/Sacramento Region Sports Education Foundation
Sacramento, CA
06.2009 - 06.2013
- Event Manager: Prepared and submitted bids for professional, collegiate, and amateur sporting events in the Sacramento area. Facilitated and managed the preparation for events, to include managing volunteers, housing, hospitality, registration, event information at the conclusion of the event.
- Administrative Assistant/Analyst: Administered and updated the Sacramento Sports Commission website, prepared fundraising/event budgets, managed staff payroll, constructed and compiled company insurance documents, to include filing, data management, drafting and editing office memorandums.
Education
B.A. Degree - Organizational Communications
California State University
Sacramento, CA01.2011
Skills
- Highly effective communication
- Emergency call response
- Radio communications
- Incident documentation
- Emergency protocols
- Law enforcement policies
- Emergency management
- Multitasking
- Decision-making
- Task prioritization
Certification
- POST Basic Dispatch
- POST Intermediate Dispatch
- POST Advanced Dispatch
- S.W.A.T. Tactical Dispatch
- Awarded Dispatcher of the Year in 2019
Timeline
Senior Public Safety Dispatcher
Santa Clara Police Department
12.2022 - Current
Public Safety Dispatcher II
Santa Clara Police Department
09.2016 - Current
Police Dispatcher/Assistant
Walnut Creek Police Department
07.2013 - 09.2016
Event Manager and Administrative Analyst/Assistant
Sacramento Sports Commission/Sacramento Region Sports Education Foundation
06.2009 - 06.2013
B.A. Degree - Organizational Communications
California State University