Kyleigh Lesher
Waynesboro,PA
Summary
Motivated Shift Supervisor experienced in fast-paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply experience to improve operations.
Overview
4
4
years of professional experience
Work History
SHIFT SUPERVISOR
Starbucks
07.2025 - Current
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction
- Trained and mentored team members on service standards and product knowledge
- Resolved customer issues promptly, enhancing overall service experience and loyalty
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
BARISTA
Starbucks
10.2023 - 07.2025
- Crafted high-quality beverages following standardized recipes, maintaining consistency and adherence to company specifications
- Operated POS systems to process customer transactions efficiently, ensuring accurate cash handling and inventory management
- Maintained cleanliness and organization of the entire store, adhering to health and safety regulations for food handling and sanitation practices
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Trained new baristas on company processes, product preparation, proper drink preparation techniques, and customer service etiquette
CASHIER
BJ's Wholesale
04.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction
- Maintained accurate cash drawer, balancing at end of shift consistently
- Assisted in inventory management by restocking merchandise on sales floor
CASHIER/KEY HOLDER
The Cupcake Gypsy
02.2022 - 10.2022
- Assisted in the management of daily cash registers and reconciled cash drawers at shift end to ensure financial integrity
- Implemented effective upselling techniques, contributing to increased revenue through enhanced product visibility and customer engagement
- Trained new staff on operational procedures and customer service expectations, fostering a cohesive team environment
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Supported other departments within the store by providing assistance when needed
Education
HIGH SCHOOL DIPLOMA -
Waynesboro Area Senior High School
Waynesboro06-2022
Skills
- Exceptional customer service
- Team collaboration
- Attention to detail
- Problem-solving
- Time management
- Friendly and outgoing
- Safe food handling practices
- Staff management
- Strategic planning
- Inventory management
Timeline
SHIFT SUPERVISOR
Starbucks
07.2025 - Current
BARISTA
Starbucks
10.2023 - 07.2025
CASHIER
BJ's Wholesale
04.2023 - 10.2023
CASHIER/KEY HOLDER
The Cupcake Gypsy
02.2022 - 10.2022
HIGH SCHOOL DIPLOMA -
Waynesboro Area Senior High School