Kyley Zaruba
Tustin,CA
Summary
Results-driven designer shoe manager with extensive experience in team leadership and vendor relations. Proven track record in driving business development and enhancing customer relationships, resulting in year-over-year volume increases. Skilled in developing leaders for advanced roles and optimizing sales performance through strategic planning and product knowledge.
Overview
14
14
years of professional experience
Work History
Women's Designer Shoes Department Manager
Nordstrom
Costa Mesa, California
02.2022 - Current
- Managed top-tier designer brands, achieving high sell-throughs.
- Coordinated high-volume seasonal designer showcase events, increasing brand visibility and customer interest.
- Developed a high-performing team centered on relationship selling, enhancing customer engagement.
- Cultivated strong vendor relationships, fostering effective collaboration and support for product launches.
Women's Designer Shoe Department Manager
Nordstrom
Los Angeles, California
05.2021 - 02.2022
- Gained comprehensive understanding of women's divisional expectations and standards to align team performance. of women's divisional expectations and standards.
- Built strong customer relationships through team building initiatives that enhanced service quality.
- Facilitated business development by providing product knowledge and fostering meaningful customer relationships.
Men's Shoes Department Manager
Nordstrom
Los Angeles, California
08.2018 - 06.2020
- Coached and trained new sales associates on department policies and procedures to ensure consistent service delivery
- Enhanced team productivity by initiating outreach and conducting follow-ups with customers.
- Adapted to market dynamics and customer preferences to improve product offerings
Men's Shoes Department Manager
Nordstrom
Newport Beach, California
07.2017 - 08.2018
- Supervised daily operations to boost team efficiency and elevate customer satisfaction.
- Developed staff schedules to align with demand and optimize allocated hours.
- Constructed and presented cases to buying office for expanding distribution points, facilitating increased product availability.
Sales Associate Men's Shoes
Nordstrom
Costa Mesa, California
11.2012 - 03.2015
- Cultivated long-term relationships with customers to drive repeat purchases.
- Helped customers select products by understanding sizing and styling preferences.
- Engaged customers to provide tailored service and guide product selection.
Skills
- Product development
- Visual merchandising
- Vendor relations
- Inventory management
- Team leadership
- Customer relationship management
- Problem solving
- Effective communication
Timeline
Women's Designer Shoes Department Manager
Nordstrom
02.2022 - Current
Women's Designer Shoe Department Manager
Nordstrom
05.2021 - 02.2022
Men's Shoes Department Manager
Nordstrom
08.2018 - 06.2020
Men's Shoes Department Manager
Nordstrom
07.2017 - 08.2018
Sales Associate Men's Shoes
Nordstrom
11.2012 - 03.2015