Overview
Work History
Education
Skills
Timeline
Generic

Kyli Griffith

Reading,PA

Overview

8
8
years of professional experience

Work History

AR CLERK

RelaDyne
06.2022 - Current
  • Maintained accurate records of customer payments.
  • Enhanced customer relations through timely resolution of billing disputes and inquiries.
  • Reduced outstanding invoices by maintaining regular follow-ups with clients.
  • Achieved faster payment cycles by establishing strong relationships with key customer contacts.
  • Prepared aging reports regularly to identify potential collection risks and prioritize collection efforts accordingly.
  • Supported annual audit process, providing organized and detailed documentation as needed.
  • Facilitated a smooth month-end closing process through timely preparation of account reconciliations and journal entries for AR transactions.
  • Collaborated effectively across departments to resolve customer issues, improving overall satisfaction and promoting timely payments.
  • Managed a high volume of invoices, ensuring accurate data entry into the accounting system for prompt processing and payment tracking.

Global Customer Service Representative

Bollman Hat Company
01.2021 - 06.2022
  • Apply problem solving skills to resolve customer inquiries and disputes and escalate as necessary
  • Answer incoming calls daily utilizing courteous and professional manners to collect information and identify customer needs
  • Lead daily meetings regarding customer accounts and resolving order errors and delivery issues as well as upcoming delivery schedules
  • Submit credits/manual invoices through an informational system to be issued onto customer account
  • Handle returns for both ecommerce and wholesale customers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Accounts Receivable Specialist

Bollman Hat Company
01.2019 - 04.2021
  • Daily data entry of check payments, credit card processing, and electronic fund transfers
  • Responsible for reserving funds on credit cards for CIA customers and finalizing the hold once order is shipped
  • Manually issued credits and invoices as well as disputing chargebacks
  • Responded accurately to customer inquiries regarding payments and other A/R questions
  • Pulled audit information such as invoices, payments and remittance documents
  • Ran daily reports for A/R past due balances and contact customers for payment via email or telephone
  • Filed accounts with credit collection agency to try to retrieve outstanding A/R balance

Insurance Claims Specialist

CNA Insurance
01.2017 - 02.2019
  • Interpreted policy coverage to determine if coverage applies to claim submitted, escalating issues as needed
  • Reviewed, analyzed, and processed claims/policies related to events listed in the claim submission
  • Determined coverage by reviewing policy and claim documentation for low complexity claims
  • Set activities for claim adjuster and code claims based on type of insurance
  • Printed policies and mailed letters to customers, law firms, insured and other relevant parties
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.

Education

High School Diploma -

Conrad Weiser
Robesonia
06.2014

Skills

  • Knowledge of complex systems

  • Ability to multitask and complete tasks accurately

  • Highly organized

  • Strong attention to detail

  • Adaptability to new environments

  • Team collaboration

  • Customer service-focused

Timeline

AR CLERK

RelaDyne
06.2022 - Current

Global Customer Service Representative

Bollman Hat Company
01.2021 - 06.2022

Accounts Receivable Specialist

Bollman Hat Company
01.2019 - 04.2021

Insurance Claims Specialist

CNA Insurance
01.2017 - 02.2019

High School Diploma -

Conrad Weiser

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Kyli Griffith