Kyli Griffith
Reading,PA
Overview
8
8
years of professional experience
Work History
AR CLERK
RelaDyne
Sinking Spring, PA
06.2022 - Current
- Maintained accurate records of customer payments.
- Enhanced customer relations through timely resolution of billing disputes and inquiries.
- Reduced outstanding invoices by maintaining regular follow-ups with clients.
- Achieved faster payment cycles by establishing strong relationships with key customer contacts.
- Prepared aging reports regularly to identify potential collection risks and prioritize collection efforts accordingly.
- Supported annual audit process, providing organized and detailed documentation as needed.
- Facilitated a smooth month-end closing process through timely preparation of account reconciliations and journal entries for AR transactions.
- Collaborated effectively across departments to resolve customer issues, improving overall satisfaction and promoting timely payments.
- Managed a high volume of invoices, ensuring accurate data entry into the accounting system for prompt processing and payment tracking.
Global Customer Service Representative
Bollman Hat Company
Adamstown
01.2021 - 06.2022
- Apply problem solving skills to resolve customer inquiries and disputes and escalate as necessary
- Answer incoming calls daily utilizing courteous and professional manners to collect information and identify customer needs
- Lead daily meetings regarding customer accounts and resolving order errors and delivery issues as well as upcoming delivery schedules
- Submit credits/manual invoices through an informational system to be issued onto customer account
- Handle returns for both ecommerce and wholesale customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Accounts Receivable Specialist
Bollman Hat Company
Adamstown, PA
01.2019 - 04.2021
- Daily data entry of check payments, credit card processing, and electronic fund transfers
- Responsible for reserving funds on credit cards for CIA customers and finalizing the hold once order is shipped
- Manually issued credits and invoices as well as disputing chargebacks
- Responded accurately to customer inquiries regarding payments and other A/R questions
- Pulled audit information such as invoices, payments and remittance documents
- Ran daily reports for A/R past due balances and contact customers for payment via email or telephone
- Filed accounts with credit collection agency to try to retrieve outstanding A/R balance
Insurance Claims Specialist
CNA Insurance
Wyomissing, PA
01.2017 - 02.2019
- Interpreted policy coverage to determine if coverage applies to claim submitted, escalating issues as needed
- Reviewed, analyzed, and processed claims/policies related to events listed in the claim submission
- Determined coverage by reviewing policy and claim documentation for low complexity claims
- Set activities for claim adjuster and code claims based on type of insurance
- Printed policies and mailed letters to customers, law firms, insured and other relevant parties
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
Education
High School Diploma -
Conrad Weiser
Robesonia06.2014
Skills
- Knowledge of complex systems
- Ability to multitask and complete tasks accurately
- Highly organized
- Strong attention to detail
- Adaptability to new environments
- Team collaboration
- Customer service-focused
Timeline
AR CLERK
RelaDyne
06.2022 - Current
Global Customer Service Representative
Bollman Hat Company
01.2021 - 06.2022
Accounts Receivable Specialist
Bollman Hat Company
01.2019 - 04.2021
Insurance Claims Specialist
CNA Insurance
01.2017 - 02.2019
High School Diploma -
Conrad Weiser