Kylianne Wylie
Toledo,Ohio
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hersha Hospitality Management
08.2021 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Housekeeper
Hersha Hospitality Management
08.2021 - 10.2023
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Associate of Applied Science - Master Technician Program
Ternion Training Education Center (TTEC)
5212 Hill Ave, Toledo Ohio 4361503.2024
Skills
- Wine service
- Attention to Detail
- Employee Training and Development
- Customer Relationship Management
Certification
Master Installer
Timeline
Server
Hersha Hospitality Management
08.2021 - Current
Housekeeper
Hersha Hospitality Management
08.2021 - 10.2023
Associate of Applied Science - Master Technician Program
Ternion Training Education Center (TTEC)
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