Kylie Ankney-Wrye
Pennsylvania Furnace,PA
Summary
Approachable Hostess with experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Proven ability to enhance customer experiences, demonstrated during tenure at Faccia Luna through effective table bussing and exceptional communication skills. Excelled in roles requiring effective organization and multitasking, significantly contributing to the smooth operation of guest services. Adept in customer service and phone etiquette, consistently meeting employer expectations.
Overview
1
1
year of professional experience
Work History
Hostess/Busser
Faccia Luna
State College, PA
02.2024 - 07.2024
Greeted and seated guests
Cleaned and cleared tables
Assisted with cleaning and organizing when needed
Kept host and server station stocked as needed
Guest Services
Science Park Recreational Association
State College, PA
04.2023 - 08.2023
- Checked in Members and Geusts
- Efficiently prepared and served food and drinks at the snack bar
- Restocked as needed
- Developed rapport with regular patrons to foster sense of community within establishment
- Maintained a clean environment in the kitchen, store rooms, and bathrooms
- Processed customer transactions
- Assisted with event planning
- Enhanced guest experiences by effectively and quickly handling complaints appropriately according to the situation
- Completed daily side work and opening and closing duties without fail.
Education
State College Area High School
State College, PaSkills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Exceptional communication
- Table Bussing
- Cleanliness and Organization
Timeline
Hostess/Busser
Faccia Luna
02.2024 - 07.2024
Guest Services
Science Park Recreational Association
04.2023 - 08.2023
State College Area High School