Experienced and dedicated customer service representative with a positive attitude, skilled at building client relationships and contributing to company success. Motivated team player focused on customer satisfaction and business growth.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
Plymouth, MN
05.2024 - 01.2025
Mediated conflicts and facilitated resolutions between employees while overseeing daily operations, including scheduling and task assignment.
Managed sales records, and maintained accurate transaction and batching paperwork.
Led team meetings to review business outcomes, and align on priorities.
Fostered a positive customer experience and developed relationships with prospects through various outreach methods, such as cold calling, emailing, and face-to-face interaction.
Key Holder
Sherwin-Williams
Plymouth, MN
01.2023 - 05.2024
Asked open-ended questions to understand customer needs and capture information for future opportunities.
Collaborated with store leadership to understand management processes and reports.
Supervised bank deposits, security procedures, and enhanced product knowledge through ongoing development.
Seasonal Guest Advocate
Target
Saint Cloud, MN
Promoted high guest satisfaction through friendly and enthusiastic interactions.
Increased customer satisfaction by addressing inquiries, offering solutions, and resolving issues quickly.
Managed phone inquiries and resolved service issues promptly while maintaining excellent customer service.