Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Applen

Minneapolis,MN

Summary

Experienced and dedicated customer service representative with a positive attitude, skilled at building client relationships and contributing to company success. Motivated team player focused on customer satisfaction and business growth.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager

Sherwin-Williams
Plymouth, MN
05.2024 - 01.2025
  • Mediated conflicts and facilitated resolutions between employees while overseeing daily operations, including scheduling and task assignment.
  • Managed sales records, and maintained accurate transaction and batching paperwork.
  • Led team meetings to review business outcomes, and align on priorities.
  • Fostered a positive customer experience and developed relationships with prospects through various outreach methods, such as cold calling, emailing, and face-to-face interaction.

Key Holder

Sherwin-Williams
Plymouth, MN
01.2023 - 05.2024
  • Asked open-ended questions to understand customer needs and capture information for future opportunities.
  • Collaborated with store leadership to understand management processes and reports.
  • Supervised bank deposits, security procedures, and enhanced product knowledge through ongoing development.

Seasonal Guest Advocate

Target
Saint Cloud, MN
  • Promoted high guest satisfaction through friendly and enthusiastic interactions.
  • Increased customer satisfaction by addressing inquiries, offering solutions, and resolving issues quickly.
  • Managed phone inquiries and resolved service issues promptly while maintaining excellent customer service.

Education

Bachelor of Arts - Theater and Social Change

Saint Cloud State University
Saint Cloud, MN
05.2024

Associate of Arts - Theater and Social Change

Saint Cloud State University
Saint Cloud, MN
06.2022

Skills

  • Management
  • Marketing
  • Microsoft Office
  • Organizational skills
  • Guest Services
  • Proofreading
  • Multitasking
  • Event Planning

Timeline

Assistant Manager

Sherwin-Williams
05.2024 - 01.2025

Key Holder

Sherwin-Williams
01.2023 - 05.2024

Seasonal Guest Advocate

Target

Bachelor of Arts - Theater and Social Change

Saint Cloud State University

Associate of Arts - Theater and Social Change

Saint Cloud State University
Kylie Applen