Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Bailey

Texas City,TX

Summary

Motivated Student Help Center Specialist with strong communication and problem-solving skills. Coordinated student support services to enhance engagement and retention, while implementing process improvements for enrollment procedures. Committed to creating a welcoming environment that promotes positive experiences for all visitors.

Overview

3
3
years of professional experience

Work History

Student Help Center Specialist

College Of The Mainland
Texas City, TX
08.2023 - Current
  • Coordinated student support services, enhancing engagement and retention.
  • Implemented process improvements for student enrollment procedures, increasing efficiency.
  • Analyzed data trends to optimize program offerings and meet student needs.
  • Provided guidance to students on academic pathways, fostering informed decision-making.
  • Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.

Education

Associate of Arts - General Studies

College of The Mainland
Texas City, TX
05-2026

Skills

  • Cross-functional coordination
  • Call handling
  • Customer service
  • Problem-solving skills
  • Resolving issues
  • Customer communications
  • Training experience

Timeline

Student Help Center Specialist

College Of The Mainland
08.2023 - Current

Associate of Arts - General Studies

College of The Mainland